Updated 12 June

ESOL (4692) –

Update on special arrangements during the current Covid-19 period

City & Guilds Group response to Covid-19 outbreak

In light of the current situation with Covid-19, we wanted to take this opportunity to update you on the proactive steps that City & Guilds is taking to support both colleagues and customers delivering our qualifications and assessments during these difficult times.

The following guidance has been produced based upon the current guidance issued by government in relation to the Covid-19 announcement. Guidance will change in line with government guidance and will be updated accordingly. 

Please note that these arrangements apply with immediate effect and until further notice.

We are incredibly grateful for your support and patience as we have worked through this process to develop guidance which we hope will ensure:

  • the maximum number of candidates possible receive the results that they would have most likely have achieved had they been able to take their assessments in summer 2020
  • candidates are protected, as far as is possible, from being systematically advantaged or disadvantaged by the current situation
  • candidates are treated as fairly as possible and are able to complete and progress onto the next stage of their career or education.

Please find attached Information for Heads of Centre, Heads of Department and tutors on the determination of centre assessment grades, in relation to Covid-19 disruption.

This document is the first in a series of communications and guidance materials that we will provide to you over the coming weeks and months, to support you in the process of calculating and submitting candidate grades.

Submit Centre Assessment Grades / Declaration

We now have the following available:

We will continue to provide important news alerts and through our email updates.

You may also like to refer to our guide to mitigation approaches for our full range of English, mathematics and employability qualifications.

We understand that you will have questions and queries, and our Customer Service team are on hand and happy to support you.

Our Business Managers, Direct Sales and customer supporting teams also remain available to support you and answer questions during this transition time.

Please continue to visit this City & Guilds Covid-19 area of the website for regular updates.


Remote assessment of speaking and listening

  • We are allowing assessment of speaking and listening to be conducted remotely.
  • Our EQAs may be required to join these remote activities to observe live assessment and assessment marking taking place.

Detailed guidance on arrangements for remote assessment of speaking and listening can be found here.

Guidance for Remote Assessment – ESOL (4692)