Operational Delivery Officer Apprenticeship End Assessment (3817)

Last Updated: 24 Mar 2017
Our Operational Delivery apprenticeship offer is about supporting both the training provider and the employer to be successful and productive in their role and to fully prepare their apprentices for end-point assessment.
Our offer includes a high quality, rigorous end-point assessment, at a convenient time and place for the apprentice. This can be arranged either at your training centre, or more usually at one of the employer’s premises.
The new Operational Delivery apprenticeship has been approved by BIS/DfE and is a new Standard that does not directly replace any of the SASE pathways.
It has been developed by a trailblazer group including: Department for Work and Pensions, HMRC, Home Office, Department for Transport, Ministry of Justice, Kent County Council.
Public Service Operational Delivery Officers make a difference every day to the lives of millions of people. They do hundreds of jobs in most departments and agencies in central government. They also work in local government, delivering services for towns, cities, boroughs or counties.
The roles for an Operational Delivery Officer are many and varied, they could include: giving people welfare or pensions advice, issuing UK passports, supporting citizens in court, responding to outbreaks and incidents, co-ordinating information and deploying resources.
When trained, apprentices may move around roles or departments to develop and make the most of their skills.
Available to deliver in the following:
  • England

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form

General Information

What Is Involved In Studying This Course?

Apprentices will take two external qualifications:
• Level 2 Award in Operational Delivery (Principles). This allows learners to develop the knowledge required for employment and/or career progression in operational delivery. The qualification includes units on principles of working in operational delivery, providing customer service, and equality and diversity.
• Level 3 Certificate in Operational Delivery (Advanced). This qualification includes units on working in operational delivery, providing customer service, managing team performance, operational delivery interviews, and visits.
The qualifications are a mandatory requirement of the programme, and will be graded as either pass or fail.
Maths and English requirements:
If your apprentices need to complete maths and English, our popular Functional Skills qualifications fit within apprenticeship programmes and cover the core maths and English requirement for the workplace and further study. We have an extensive support package available, including e-Functional Skills, and an online teaching and learning platform, which guides learners from an initial and diagnostic testing, through to being exam ready. Find out more: www.cityandguilds.com/functionalskills
Throughout the apprenticeship, a range of core behaviours will also be developed. These will include changing and improving; making effective decisions; leading and communicating; collaborating and partnering; building capability for all; managing a quality service and delivering at pace.
End-point assessment components:
Showcase Portfolio
Evidence of work will be compiled during the apprenticeship. The apprentice must select appropriate evidence from their portfolio to demonstrate the minimum requirements of the standard at the final stage of the programme as a ‘showcase portfolio’, which attests to professional competence at the level. Graded as pass, distinction or fail = 50%
Work-based project:
Apprentices will have to research and analyse a specific issue, situation or problem, develop solutions, and make recommendations for improvement, implementation and/or resolution. Graded as pass, distinction or fail = 20%
Presentation: Apprentices will present to a panel about a typical and substantive work-based topic which reflects occupational competence. The presentation should add further evidence by demonstrating the apprentice’s communication skills and using IT presentation equipment. Graded as pass, distinction or fail = 20%
Interview
That allows panel members to explore particular areas, to analyse the full range of evidence, and to confirm performance against the standard. Graded as pass, distinction or fail = 10%
4. Apprenticeship certification
As well as receiving their SFA apprenticeship certification, the apprentice will receive a City & Guilds statement of achievement for end-point assessment.

What Careers Can This Lead To?

This apprenticeship will give you great development opportunities to equip you to be an internationally-recognised professional in the part of the Civil Service and/or wider Public Sector that really makes things happen for customers and businesses.

What Is Involved With Delivering This Course?

1.On-programe: What is required in the Assessment Plan?
The on-programme learning for this apprenticeship is based on structured work-place development with agreed performance objectives and a performance development plan for each year. The learning will be built around competencies and skills as set out in the standard.
Regular reviews, performance and progress are recommended.
2. Gateway
To move on to end-point assessment, the apprentice is required to have passed both mandatory qualifications and shown evidence of the relevant skill and behaviours as set out in the standard. They will also have achieved Maths and English Level 2 (or equivalent).
3. End-point assessment
City & Guilds is an approved assessment organisation on the Register of Apprentice Assessment Organisations (RoAAO) for this apprenticeship standard.
We can assess on your premises or other suitable test centre near you.
We will provide an end-point assessment handbook for the centre, with guidance on preparing candidates, how to register and what facilities you will need if you are providing the venue for assessment. We will also provide a handbook for the apprentice, outlining what they should expect and how to prepare.

Level 3

Level 3 Operational Delivery Office (End Assessment) (3817-01)

Last Registration Date: 30 Jun 2019

Level 3 Operational Delivery Office (End Assessment)

  • Accreditation No: N/A This is a reference number related to UK accreditation framework
  • Type: Competency based This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: Data unavailable Credits are a measure of the size of the qualification
  • Guided Learning Hours: Data unavailable This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable The total time for the qualification
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 30/06/2022 This is the last date that a certificate can be issued

Operational Delivery End-Point Assessment with Centre Venue (3817-12)

Last Registration Date: 16 Feb 2020

3817-22 Operational Delivery End-point Assessment with Centre Venue - Reservation

  • Accreditation No: Data unavailable This is a reference number related to UK accreditation framework
  • Type: Data unavailable This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: Data unavailable Credits are a measure of the size of the qualification
  • Guided Learning Hours: Data unavailable This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable The total time for the qualification
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 30/06/2022 This is the last date that a certificate can be issued

Here you can find all documents related to this suite of qualifications.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to WalledGarden.com and visiting the Administration section of the relevant qualification catalogue page.

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form

Explore our wider maths & english offer

Our maths & English qualifications underpin our apprenticeships and technical qualifications. They build learners’ confidence with the core skills required for employment, including the capacity to problem solve and use technology effectively. They are also key to triggering conditions of funding.

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