Business Administrator Apprenticeship (9473)

Last Updated: 13 Apr 2018

Product code 9473

LARS number 196

New Apprenticeship Standards are designed by employer groups to be rigorous and respond to employers’ needs.

The new Level 3 Business Administrator apprenticeship standard has been approved for delivery by the Institute for Apprenticeships (IfA) and will replace the current SASE Advanced Apprenticeship in Business Administration Apprenticeship framework.

The Level 3 Business Administrator apprenticeship is designed for learners in business administration roles of which there are many and could include:  

•Business Administrator
•Business Support Administrator
•Administrative Assistant
The Level 3 Business Administrator apprenticeship has a typical duration of 12-18 months and is Level 3.

City & Guilds offers a comprehensive package for the Level 3 Business Administrator apprenticeship providing all the materials and solutions you need to sustain flexible delivery models that are cost effective, time efficient and meet the learning styles of your apprentices, ensuring they are motivated to be successful, productive in their role and are fully prepared for end-point assessment.

The apprentices’ journey begins with a period of learning, development and continuous assessment which covers the full range of knowledge, skills and behaviours required within the business environment. This is managed by the employer. In most cases, there’s also support from a training provider.

In the next stage the apprentice is required to have to show evidence of the relevant business administrator knowledge, skills and behaviours as set out in the standard and to have achieved maths and English Level 2 before the learner takes their end-point assessment.

Finally the apprentice moves on to the final stage of end-point assessment made up of the following assessment methods:

•On-Line Multi-Choice Test (20%)
•Portfolio-based Interview (40%)
•Project/Improvement Presentation (40%)

In order to offer a genuine end-to-end solution we will also provide high quality, rigorous end-point assessment, at a convenient time for your apprentice.

Learners having successfully completed Level 3 Business Administrator apprenticeship, may have the opportunity to progress into:

•an enhanced job role using the skills developed through the Level 3 Business Administrator apprenticeship as the foundation on which to build.

•a Level 4 Qualification for example: Level 4 Diploma in Business Administration (5528-04), Level 4 Diploma in Business and Professional Administration (4710-04) or ILM Leadership & Management Qualification

•the Administration role may be a gateway to further career opportunities, such as management or senior support roles.
We are also developing a new Business Administrator qualification, 3473,  which has been developed against the Business Administrator standards. The Level 3 Business Administrator apprenticeship   is available to deliver in the following countries:





What is required in the Assessment Plan?

On-programme for this apprenticeship is usually a period of learning, development and continuous assessment, managed by the employer. In most cases, there’s also support from a training provider. The learning will be built around competencies and skills as set out in the standard. The knowledge, skills and behaviour that will be developed during the on-programme learning will include:

•Record and Document Production
•Decision Making
•Interpersonal Skills
•Planning and Organisation
•Project Management

•The Organisation
•Value of their skills
•Relevant Regulation
•Business Fundamentals
•External Environment Factors

•Personal Qualities 
•Managing Performance

The employer and provider are required to sign-off the apprentice as ready to move on to end-point assessment.

End-point assessment

End-point assessment

The end-point assessment must demonstrate that the apprentice can perform in the occupation in a fully competent, holistic and productive way.  The assessment will be graded as required by the standard. The assessment organisation and assessor must be independent of, and separate from, the training provided by the provider and employer.

Apprenticeship certification
On successful completion, the end-point assessment organisation will apply to the Institute for Apprenticeships (IfA) for the apprenticeship certification. The certificate will then be sent to the apprentice’s employer.


How to register

Interested in using our quality-assured on-programme materials or end-point assessment service? There are four ways to either find out more or to order what you need:

1. Coming soon, customers will be able to register for end-point assessment.  Please register for email updates to ensure you receive update communications. 

2. Get in touch with us now. Our Apprenticeships team can explain
our different products and services and start getting you set up as a customer or give existing customers support on the new apprenticeship arrangements.

3. Apprenticeship training manual tasks can be purchased via Smartscreen.  The Apprenticeship Training Manual published version will be available soon.

4. Speak to your City & Guilds Business Manager about how to access our products or how to register your apprentices with us.

Here you can find all documents related to this suite of apprenticeship.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to and visiting the Administration section of the relevant qualification catalogue page.

Interested in delivering this apprenticeship?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form