Contact Centre Operations Apprenticeships

Customer Centre Operations Apprenticeships provide learners with knowledge and skills needed to progress within a contact centre role. From operating communication technology, communicating with customers, resolving problems to cold calling and selling.

Whilst we do not offer a single point of registration for this framework we do offer the component parts.

Key Skills (3638) closed for new registrations on 30th September 2012. Any new apprentices, in England, after this date are now required to register on Functional Skills (3748) as part of the framework. Unless other recognised transferrable skill qualifications have been achieved as outlined in the SASE frameworks, England.