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Customer Centre Operations Apprenticeships provide learners with knowledge and skills needed to progress within a contact centre role. From operating communication technology, communicating with customers, resolving problems to cold calling and selling. Whilst we do not offer a single point of registration for this framework we do offer the component parts. Key Skills (3638) closed for new registrations on 30th September 2012. Any new apprentices, in England, after this date are now required to register on Functional Skills (3748) as part of the framework. Unless other recognised transferrable skill qualifications have been achieved as outlined in the SASE frameworks, England.
The Apprenticeship framework document, including information on the Employment Rights & Responsibilities (ERR) and Personal Learning & Thinking Skills (PLTS), can be found at:
England and Wales: www.afo.sscalliance.org Scotland: www.skillsdevelopmentscotland.co.uk Northern Ireland: www.nidirect.gov.uk
Find out more about how to become an approved City & Guilds centre or fill out our online customer application form.
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To offer this apprenticeship please submit an application and we’ll help you get set up - you can become a City & Guilds apprenticeship provider within 30 days.
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Browse some of our related qualifications:
> (3411) Contact Centre Operations
> (3412) Contact Centre Operations
> (4417) Customer Service
> (4425) Customer Service Delivery
> (4411) Customer Service Foundation Learning
> (2794) Diploma for Customer Service
> (4421) Principles of Customer Service
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