Updates and webinars

For the latest news on our Business skills qualifications, apprenticeships, resources, events and webinars.

Upcoming webinars

Register for the Business Administrator Level 3 Assessment Plan webinar (Date TBC)

Updates

Medical Administration qualifications update July 2020 (PDF)

Customer Service Witness Testimony dispensation update (YouTube)

Medical Administration qualifications update June 2020 (PDF)

Past webinar events

Customer Service Specialist overview Sept 2020
Watch the webinar (YouTube) | Read the Q&A (PDF)

Business Skills Covid-19 assessment mitigation for 2020 webinar (YouTube)

Customer Service Practitioner showcase guidance and improvement event
Watch the webinar (YouTube) | Read the FAQs (PDF) | Watch the Q&A (YouTube)

Newsletters

All About Business Newsletter - September 2020 (PDF)

All About Business Newsletter - March 2019 (PDF)

All About Business Newsletter - May 2018 (PDF)