Hospitality Supervisor (9084)

Last Updated: 11 Dec 2018

Product code 9084

The Hospitality Supervisor Level 3 apprenticeship is for learners working in a wide range of hospitality settings across the service and commercial sectors.

Our apprenticeship offer provides all the materials and solutions you need to sustain flexible delivery models that are cost effective, time efficient and meet the learning styles of your apprentices. It helps motivate them to be successful, productive in their role and are fully prepared for end-point assessment.

Our high-quality, rigorous end-point assessment, can be delivered at a convenient time for your apprentice.

City & guilds are currently providing support and EPA for the following occupational routes:
• Food & Beverage Supervisor (9084-31)
• Bar Supervisor (9084-32)
• Events Supervisor (9084-36)

A hospitality supervisor can operate in a range of functions across a business, this may be Food & beverage Service, Front office, Housekeeping, Concierge or Events and is likely to appeal to an apprentice who has a clear career path in mind after working in one or more of the occupation. The primary objective of a hospitality supervisor occupation apprentice is to gather the skills, knowledge and behaviours to prepare them for supervision/management within the industry.

The Hospitality Supervisor Apprenticeship typically lasts 12 – 18 months.


Our apprenticeship training manuals are available as part of our SmartScreen resource (order code: SS181115-L3) and support the learner to develop the skills, understanding and behaviours and helps them to be competent at gateway and ready for end-point assessment. We also offer practice test papers.

The apprentices’ journey begins with a period of learning, development and continuous assessment which covers the full range of knowledge, skills, behaviours and attitudes required within the selected occupational environment. This is managed by the employer. In most cases, there’s also support from a training provider.

End-point assessment

Use product codes 9084-31 (Food and Beverage supervisor)/9084-32 (Bar Supervisor)/9084-36 (Events Supervisor) to order our EPA.

The assessment events include:

• 2-hour multiple choice e-volve test
• 4-hour practical observation in the workplace
• business project
• professional discussion

At end-point assessment the apprentice must show they can perform in the occupation in a fully competent, holistic and productive way. All elements of the assessment are graded fail/pass/distinction.

If the apprentice passes their assessment successfully, we’ll apply to the ESFA for the apprenticeship certification. The certificate will then be sent to the apprentice’s employer. We also provide our own City of Guilds-branded statement of achievement.

How to register

Interested in using our high-quality on-programme materials or end-point assessment service? There are three ways to either find out more or to order what you need:

1. If you’re an existing City & Guilds customer, go to Walled Garden and select the materials you need or register your apprentice for end-point assessment. (You may need to submit a request to deliver if you don’t yet have approval for that standard.)
2. Get in touch with Our Direct Sales Team can explain our different products and services and start getting you set up as a customer or give existing customers support on the new apprenticeship arrangements.
3. Speak to your City & Guilds Business Manager about how to access our products or how to register your apprentices with us.

Here you can find all documents related to this suite of apprenticeship.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to and visiting the Administration section of the relevant qualification catalogue page.

Interested in delivering this apprenticeship?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form