Traffic Office (3438)

Last Updated: 13 Dec 2017
For those working as a traffic office clerk or transport manager within the logistics industry who would like to develop the skills and knowledge required to prove competence at the standard required for their role.

This qualification covers UK and international logistics and includes essentials such as:
- health and safety
- managing the traffic office
- planning routes
- customer service
- vehicle tracking
- post journey reporting.

This qualification is part of the apprenticeship framework and is also a licence to practise qualification.
Those working in a traffic office and perhaps looking to develop skills or move into a supervisory or leadership role.
Available to deliver in the following:
  • England
  • Scotland
  • Northern Ireland

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form. 

General Information

What Is Involved In Studying This Course?

You can choose the qualification that demonstrates the specialist knowledge and skills you have developed such as:

  • monitoring vehicle movements
  • routing and scheduling of loads
  • building and managing teams.

You will learn in the work environment.

Assessment will also take place in the workplace and will include a portfolio of evidence to meet the criteria of the qualification.

Which level is right for me?

Level 2
You will work in a traffic office as a clerk or assistant with duties such as issuing and collecting vehicle keys and routes, monitoring route scheduling and fuel usage and conducting post journey reports and checks.

Level 3
You are working in a traffic office and have a great deal of technical skills and knowledge. You work with minimum supervision and have a good record of safety, fault correction and ensuring work meets the required standard. You may be looking to progress to frontline management.

What Careers Can This Lead To?

This qualification could help you to move into a supervisory or management role.

What Is Involved With Delivering This Course?

To deliver these qualifications you will need qualified assessors. You can train internal members of staff or recruit specially.

You'll also need suitable facilities to carry out the required training to enable learners to achieve industry standards.

To find all the requirements for assessment and delivery, download the qualification handbook from the centre documents section.

Centres currently offering the City & Guilds Level 3 NVQ in Traffic Office (3290) are automatically approved to offer this qualification.

There are no eligibility requirements.

Level 2

This level will suit you if you work in a traffic office as a clerk or assistant with duties such as issuing and collecting vehicle keys and routes, monitoring route scheduling and fuel usage and conducting post-journey reports and checks.

To achieve the Level 2 Certificate in Traffic Office (3438-05), learners must complete all 22 credits from the mandatory units. Units include:

  • Identify suitable collection or delivery points
  • Routing and scheduling of loads
  • Monitor vehicle movements
  • Contribute to the provision of customer service in logistics operations.

For a full list of units, download the qualification handbook from the centre documents section.

What Careers Can This Lead To?

This qualification could help you to move into a supervisory or management role.

Level 2 Traffic Office (3438-05)

Last Registration Date: 31 Dec 2017 Supportive services: Learning Assistant

Level 2 Certificate in Traffic Office

  • Accreditation No: 600/3158/X This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 22 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 117 - 117 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable The total time for the qualification
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2019 This is the last date that a certificate can be issued

Level 3

Level 3 will suit you if you work in a traffic office and have a great deal of technical skills and knowledge. You work with minimum supervision and have a good record of safety, fault correction and meeting required standards. You'd like to progress to frontline management.

This qualification comprises four mandatory and a range of optional units, including:

  • Manage the traffic office
  • Post-journey reports and checks
  • Produce costings for freight transport
  • International road transport operations.

For a full list of units, download the qualification handbook from the centre documents section.

What Careers Can This Lead To?

This qualification could help you to move into a supervisory or management role.

Level 3 Certificate in Traffic Office (3438-02)

Last Registration Date: 31 Oct 2017

Level 3 Certificate in Traffic Office

  • Accreditation No: 501/2233/2 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 25 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 107 - 133 This is the average contact time a centre would typically commit
  • Total Qualification Time: Data unavailable The total time for the qualification
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/10/2020 This is the last date that a certificate can be issued

Additional information for centres

Learning Assistant

LEARNING ASSISTANT IS AVAILABLE FOR THIS QUALIFICATION

Learning Assistant is an innovative and cost effective e-portfolio solution that allows colleges and training providers to dramatically improve the delivery of their vocational qualifications.

Learn more about Learning Assistant >

Here you can find all documents related to this suite of qualifications.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to WalledGarden.com and visiting the Administration section of the relevant qualification catalogue page.

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form. 

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