case-study-assured_1900x330 jpg

Avery Healthcare

Avery Healthcare operates residential, dementia and nursing care homes across 55 locations throughout the UK, with a focus on delivering the highest possible standards of living for their residents.

We spoke to them about the challenges they face with experienced staff in the nursing sector and how recognition of their training by City & Guilds has helped to retain senior carers.

The Challenge

Currently there is a shortage of 42,000 Registered Nurses in the United Kingdom and their skills demand is rising due to increasing complexity of care and an aging population.

At the same time many very experienced senior care assistants have shown that they are able to extend their skills further and seeking career pathways that allow them to achieve this.

The Solution

To address the nurse shortage and need to upskill Avery Healthcare’s senior carers, they devised a five month in-house training programme called ‘The Advanced Senior Carers Programme’. This intensive course would deliver a blended learning approach comprising of nine clinical modules and three management modules. A wide range of resources to support the learners were developed with the focus on practical hands-on training, work-based competencies and evidence-based practice on all modules.

Avery Healthcare approached City & Guilds to check the quality of the programme and advise on further areas of improvement to ensure the students were having a positive experience whilst on the programme.

“The whole programme is encompassed with a strong quality assurance process which recognises student’s equality, diversity and learning styles” - Shelly Parker-Wain, Head of Learning and Development and Director of the Advanced Senior Carers programme at Avery Healthcare.

You can read more about how the process to benchmark and accredit your in-house training programmes with City & Guilds and ILM through our Assured service.

The Results

Now in its third year of accreditation Avery Healthcare has seen an increase in the number of Advanced Senior Carers within the business and with three more cohorts due to complete the training in 2019.

Higher quality calibre senior carers have as a result been attracted to the business due to the robust training and its City & Guilds accreditation, reducing recruitment costs and increasing staff retention. Junior carers have remained at Avery Healthcare having now identified a clear supported career pathway to advance their learning.

The programme has since been awarded for Excellence in Training at the 2018 National Care Home Awards and Excellence in Training at the prestigious 2018 LaingBuisson awards.


Avery Healthcare’s Advanced Senior Carers Programme recipients

“The City & Guilds branding has endorsed the credibility of Avery Healthcare’s solution to bridging the skills gap in the national shortage of Nurses in the sector. It has raised staff morale and supported staff retention. The quality assurance and robust nature of the programme has reinforced to the staff, residents and their families that the training and care delivery is of a very high standard”

– Shelly Parker-Wain, Head of Learning and Development and Director of the Advanced Senior Carers programme at Avery Healthcare.