e-Certificates help and support

e-Certificates user guide

The e-Certificates user guide is for customers using our e-Certificates service and provides a step-by-step guide for accessing, viewing and downloading e-Certificates.

e-Certificates user guide (PDF, 381KB)

e-Certificate verification

e-Certificates can be verified by visiting the e-Certification verification web page and manually entering the learner name and certificate authentication code.

Verify an e-Certificate >


If you’re an existing e-Certificates user and require help and support with using the e-Certificates service please contact centresupport@cityandguilds.com

Customer feedback

e-Certificates is a brand new service from City & Guilds. To ensure we provide the best possible service we'd love to hear your feedback. If you have any suggestions or comments please contact centresupport@cityandguilds.com or speak to your Business Manager.



Find out more

Not signed up yet?

Find out more about our e-Certificates service by contacting your Business Manager or emailing getecertificates@cityandguilds.com