Customer Service (7014)

About these qualifications

If you're working in a customer service and selling team, our short courses can help you take on more responsibility.

You'll gain relationship-building and customer care skills to undertake your customer service role more effectively and improve the overall effectiveness of your organisation - whatever industry you work in.

Who are they for

They are for anybody with some customer service and selling experience who wants to improve their skills.

They are designed for people with customer service responsibilities - but you don't need a current work placement to do the qualification. You might already be working in a customer services role or looking to find a job in this sector.

General Information

Available in following countries

  • England
  • Wales
  • Scotland
  • Northern Ireland

Information & documentation

For Centres

To offer this qualification please submit an application and we’ll help you get set up - you can become a City & Guilds qualification provider within 30 days.


Assessment Materials

If we have downloadable assessment materials they will be listed here or under the qualification level tabs above. Passwords for any protected documents can be retrieved by logging in to and visiting the relevant qualification catalogue page. Passwords are securely stored under the Administration section.

Centre Documents

If we have documents for Centres available for download, they will be listed here or in the tabs above.

What's involved in delivering this course?
This qualification has a simple delivery process making it appealing for you to offer it to your learners. To deliver this qualification you will need qualified assessors - you can train internal members of staff or recruit specially.
You will also need suitable facilities to carry out the required training to enable learners to achieve industry standards.
You'll assess your learners via a multiple choice test.
Anyone can take this qualification, but you must make sure all your learners can access the resources they need to complete it.

For everyone

Additional Documents

If we have documents for Centres available for download, they will be listed here or in the tabs above.

For Learners

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What's involved in studying this course?
You will cover things like:
  • developing customer relationships
  • delivering superior customer service
  • effective communication skills.
This Introductory Award is only available at level 1.
What careers can this lead to?
The Customer Service course can help you build a career in any job where you have to deal with customers - for example:

  • Air cabin crew
  • Bank/Building society customer adviser
  • Bar person/Manager
  • Cinema/Theatre attendant
  • Concierge
  • Contact centre operator
  • Hotel manager
  • Hotel receptionist
  • Hotel/Accommodation room attendant
  • Kitchen assistant/Porter
  • Receptionist
  • Retail assistant
  • Tour manager
  • Tourist information centre assistant
  • Waiter/Waitress.
To continue developing your customer service career you can move on to the following qualifications:
•Level 2 or 3 NVQ in Customer Service
•profession specific qualifications.