If you want to request a replacement certificate, please do so online in the replacement certificates section of our website.
If you are a learner or interested in taking a course, please view our further information for learners page.
Existing customers with general questions
If you are already delivering our qualifications, or use any one of our other products and have a service request, please complete the customer support form.
New or existing customers interested in our services
If you are looking to become an approved centre or would like to apply for further qualifications complete the Customer Application form.
Alternatively you can contact us via:
T: 0844 543 0000
F: 0207 294 2413
Open: Monday to Friday 08:00h to 18:00h GMT
If you are an employer, please contact City & Guilds Kineo:
If you are an international centre or learner, please visit the international page to find your nearest office.
For help and support regarding our Learning Assistant e-portfolio, visit our Learning Assistant contact page.
Feedback and complaints
We are always aiming to improve the quality of our services and welcome feedback to help us do this. If you have a complaint, or any suggestions for improvement about any of the services that City & Guilds provides, email us: firstname.lastname@example.org.
Our Head Office Address:
City & Guilds
1 Giltspur Street
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Main switchboard for non-qualification and non-centre queries: +44 (0) 207 294 2468.