Contact us

Replacement Certificates

If you want to request a replacement certificate, please do so online in the replacement certificates section of our website.


If you are a learner or interested in taking a course, please view our further information for learners page.

Existing customers with general questions

If you are already delivering our qualifications, or use any one of our other products and have a service request, please complete the customer support form.

New or existing customers interested in our services

If you are looking to become an approved centre or would like to apply for further qualifications complete the Customer Application form.

Alternatively you can contact us via:

T: 0844 543 0000
Calls to our 0844 numbers cost 5 pence per minute plus your telephone company’s access charge.

F: 0207 294 2413

Open: Monday to Friday 08:00h to 18:00h GMT 


City & Guilds Kineo is the part of the City & Guilds Group that focuses on learning and technology solutions for employers and the enterprise.

For Learning Technology enquiries, contact the Brighton Office.
For Apprenticeships, Accreditations, Qualifications and Managed Learning Services, contact the London Office.

If your query is regarding certificates, results, or centre numbers, please contact City & Guilds Customer Services on 0844 543 0033.

Calls to our 0844 numbers cost 5 pence per minute plus your telephone company’s access charge.


If you are an international centre or learner, please visit the international page to find your nearest office.

Learning Assistant

For help and support regarding our Learning Assistant e-portfolio, visit our Learning Assistant contact page.

Feedback and complaints

We are always aiming to improve the quality of our services and welcome feedback to help us do this. If you have a complaint, or any suggestions for improvement about any of the services that City & Guilds provides, email us:

Our Head Office Address:

City & Guilds
1 Giltspur Street
London, UK

Find us on Google Maps >

Main switchboard for non-qualification and non-centre queries: +44 (0) 207 294 2468.

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Press Enquiries

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