Help and support

We aim to make our websites, products and supporting services as accessible as possible. 

You can browse our upgraded and extensive help section according to whether you are a centre, learner or employer or select one of our most popular topics below.

Help for centres

FAQs and quick links covering everything from how to become approved to registering candidates and resetting your Walled Garden password.

Help for centres >


Help for learners

Help on issues from requesting a replacement certificate to appealing against results and finding your nearest City & Guilds approved centre.

Help for learners >


Help for employers

Access FAQs and information on what City & Guilds offers employers as well as offering apprenticeships and qualifications to your employees.

Help for employers >

Customer Service Statement - group of people

We are committed to improving your experience by listening to comments and feedback. If you would like to provide feedback please get in touch.

Send us an email