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We aim to make our websites, products and supporting services as accessible as possible.
You can browse our upgraded and extensive help section according to whether you are a centre, learner or employer or select one of our most popular topics below.
> Walled Garden
> Replacement certificates (for learners)
> Replacement certificates (for centres)
> Find an approved City & Guilds centre
> How to use our logo
> How to become a City & Guilds centre
> Help for External Quality Assurers
> Help for international customers
> Help for ILM customers
> Help for City & Guilds Kineo customers
FAQs and quick links covering everything from how to become approved to registering candidates and resetting your Walled Garden password.
Help for centres >
Help on issues from requesting a replacement certificate to appealing against results and finding your nearest City & Guilds approved centre.
Help for learners >
Access FAQs and information on what City & Guilds offers employers as well as offering apprenticeships and qualifications to your employees.
Help for employers >
We are committed to improving your experience by listening to comments and feedback. If you would like to provide feedback please get in touch.