Help for learners

We want our qualifications to be as accessible as possible. That's why we have developed a wide range of support from replacement certificates to applying for bursaries.

We also have handy online guides for you to use if you need to appeal against a result.

Customer Services

Tel: 0844 543 0033

Calls to our 0844 numbers cost 5 pence per minute plus your telephone company’s access charge.


Open: Monday to Friday 08:00h to 18:00h GMT 

Are you applying to university this year and your exam results are not as expected?

If your exam results were not what you expected or you would like some guidance about what to do next, the Exam Results Helpline is here for you. With 40 of the best careers advisers at the end of the phone, no question is too small and you can get help and advice on anything; including retakes, resits, gap years, apprenticeships, further education, Clearing and funding.

Just call 0808 100 8000. Lines open at 8am on Thursday 18th August. Or visit the website.

Feedback and Complaints

If you would like to make a complaint or provide to feedback about our products or services, email us:

View the City & Guilds complaint policy >

How to Replace or amend certificates

If you need a replacement certificate you can apply for one using our online application form .

How to replace or amend certificates >

Find a centre

Need help finding an approved City & Guilds centre near you? Follow our handy online guide to find your nearest centre.

How to find a centre >

How to appeal

If you wish to appeal against a decision we have made regarding your examination result, this section gives you all the help and advice you need.

How to appeal >


City & Guilds offers a small number of bursaries (educational grants) each year to people who would like the opportunity to study for a City & Guilds/ILM qualification in order to improve their financial situation, and who would otherwise be financially unable to do so. 

Find out more about bursaries >