Help for centres

Our help for centres section covering everything from how to become approved to requesting replacement certificates and resetting your Walled Garden password.

Customer Services

Tel: 0844 543 0000

Calls to our 0844 numbers cost 5 pence per minute plus your telephone company’s access charge.


Open: Monday to Friday 08:00h to 18:00h GMT 

Feedback and Complaints

If you would like to make a complaint or provide to feedback about our products or services, email us:

View the City & Guilds complaint policy >

Become a City & Guilds centre

We can help ensure you have all the resources necessary to deliver the best possible experience to your learners.

How to become a centre >

Change centre details

It’s easy to let us know about any changes to your centre. Simply fill in our online Centre Update form (CU1). 

Change centre details > 

Approved Centre logo

If you are looking for the Approved Centre logo, please email with subject line Approved Centre logo request.

Personal Learning service

City & Guilds have committed to providing learner achievement for all City & Guilds learners to the PLR.

Personal learning service >

Tools and resources

We have a wide range of tools and resources to help you deliver City & Guilds qualifications. 

Help with Walled Garden >

Help with SmartScreen >