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Our help for centres section covering everything from how to become approved to requesting replacement certificates and resetting your Walled Garden password.
Tel: 0844 543 0000
Calls to our 0844 numbers cost 5 pence per minute plus your telephone company’s access charge.
Open: Monday to Friday 08:00h to 18:00h GMT
> How do I apply for a replacement certificate?
> How do I become a City & Guilds centre?
> How do change my centre details?
> I need help using Walled Garden
> I need help using SmartScreen
View all centre FAQs >
If you would like to make a complaint or provide to feedback about our products or services, email us: email@example.com.
View the City & Guilds complaint policy >
We can help ensure you have all the resources necessary to deliver the best possible experience to your learners.
How to become a centre >
It’s easy to let us know about any changes to your centre. Simply fill in our online Centre Update form (CU1).
Change centre details >
If you are looking for the Approved Centre logo, please email firstname.lastname@example.org with subject line Approved Centre logo request.
City & Guilds have committed to providing learner achievement for all City & Guilds learners to the PLR.
Personal learning service >
We have a wide range of tools and resources to help you deliver City & Guilds qualifications.
Help with Walled Garden >
Help with SmartScreen >