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Help for Centres

Our help for centres section covering everything from how to become approved to requesting replacement certificates and resetting your Walled Garden password.

Customer Services

Tel: 0844 543 0000

Calls to our 0844 numbers cost 5 pence per minute plus your telephone company’s access charge.


Open: Monday to Friday 08:00h to 18:00h GMT 

Becoming a City & Guilds centre

We can help ensure you have all the resources necessary to deliver the best possible experience to your learners.

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Walled Garden help

Walled Garden is the secure administration system for City & Guilds customers.

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e-volve is a web-based assessment tool for centres, so you can administer your exam delivery easily and efficiently.

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How to change centre details

If you have made changes to the way in which you deliver our qualifications – either staff or locations - we may need to undertake some additional external quality assurance activity.

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Replacement Certificates

We have instructions for centres that need to request replacement certificates on behalf of their learners.

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SmartScreen user guides

SmartScreen is the City & Guilds tutor and learner support website.

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Providing feedback or making a complaint

We are always aiming to improve the quality of our services and welcome feedback to help us do this. If you are dissatisfied with some aspect of City & Guilds' service or any suggestions for improvements to any of the services that City & Guilds provides please contact us: 

T: 020 7294 8444
Customer Services - Complaints
City & Guilds
1 Giltspur Street

As part of our complaints procedure you can expect to receive an acknowledgement within one working day. The complaint will either be resolved, or an outlined course of action will be sent to you within eight working days.

Complaints Policy (PDF, 259KB)