International Introductory in Selling (8416)

About these qualifications

This qualification forms part of a suite of qualifications designed to develop the skills of learners that are interested in entering or are already in a customer service or sales related position.

Who are they for

These introductory qualifications are for anyone interested in starting a career in customer service or sales related positions.

General Information

Available in following countries

  • International

Information & documentation

For Centres

To offer this qualification please submit an application and we’ll help you get set up - you can become a City & Guilds qualification provider within 30 days.

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Assessment Materials

If we have downloadable assessment materials they will be listed here or under the qualification level tabs above. Passwords for any protected documents can be retrieved by logging in to WalledGarden.com and visiting the relevant qualification catalogue page. Passwords are securely stored under the Administration section.

Centre Documents

If we have documents for Centres available for download, they will be listed here or in the tabs above.

What's involved in delivering this course?

They have a simple delivery process for learners, centres and employers, making them a very appealing qualification for any centre to offer.

Assessment type: Written examination and assignment.

For everyone

Additional Documents

If we have documents for Centres available for download, they will be listed here or in the tabs above.

For Learners

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What's involved in studying this course?

Learners interested in Customer Service and Sales within the Hospitality sector are able to choose from the following pathways:

  • 8412-52 International Introductory Award in Hospitality Customer Service
  • 8413-53 International Introductory Award in Hospitality Selling.

However, learners not wanting to focus on the Hospitality sector will be able to choose from the following pathways:

  • 8414-54 International Introductory Award in Conflict Handling
  • 8415-55 International Introductory Award in Customer Service
  • 8416-56 International Introductory Award in Selling.
What careers can this lead to?

Completing these qualifications could lead to a job as a:

  • Customer service assistant
  • Sales assistant.