You can choose the qualification that demonstrates the specialist knowledge and skills you have developed, such as:
- customer Support
You will learn in the classroom, and assessment will include assignments.
Which level is right for me?
You are working in a contact centre and have some relevant knowledge and skills, usually from a role where you've been supervised.
You are working in a contact centre and have a great deal of technical skills and knowledge. You work with minimum supervision and have a good record of safety, fault correction and ensuring work meets the required standard.