Pharmacy Service Skills (5355)

Last Updated: 07 Oct 2013

This qualification covers the in-depth procedures for serving customers, checking medicines and maintaining stock in a pharmacy setting.

To register as a pharmacy technician, as required by the General Pharmaceutical Council, you need the Level 3 NVQ Diploma in Pharmacy Service Skills and the Level 3 Diploma in Pharmaceutical Science (5356). You can take them separately, or as part of an apprenticeship for Pharmacy.

The Pharmacy Service qualification is a licence to practice qualification.

These qualifications are for anyone interested in a career as a pharmacy assistant or technician. You don't need any previous experience to start the Level 2 qualification.

You'll be assessed in your workplace, so you need to have a job or trainee post in a pharmacy setting.

Available in the following:
  • England
  • Wales
  • Scotland
  • Northern Ireland
  • International

General Information

What's involved in studying this course

At Level 2 you'll gain the skills to work in a pharmacy team, process prescriptions and manage stock. You'll cover things like:

  • health and safety
  • teamwork
  • helping to fill prescriptions
  • providing a service to meet your customers' needs.

At Level 3 you'll gain skills to be able to dispense medicines and contribute to the running of a pharmacy workplace safely and efficiently. You'll cover things like:

  • health and safety
  • processing queries
  • confirming that prescriptions are valid
  • issuing medicines according to prescriptions
  • ordering, receiving and maintaining stock
  • checking that you have filled prescriptions accurately
  • giving advice on symptoms.

To gain an NVQ, you need to show you've got a particular set of skills. You usually work with your training provider to review your current skills and find the best way to gain new ones - perhaps by trying new things at work, or by studying.

These NVQs are assessed at work during your training placement in a pharmacy. For each unit your assessor watches and asks questions as you perform a task, or looks at a portfolio of work that you've built as formal evidence of your learning. Then they confirm you've got the skills to do the job well.

Which level is right for me?

Level 2
You have just started your trainee post as a pharmacy assistant and are developing your skills to take on basic duties in the pharmacy setting. You may be taking an apprenticeship.

Level 3
You've worked in a pharmacy setting for some time and have completed your Level 2 qualification. You're ready to increase your skills relating to pharmacy procedures, in order to register as a pharmacy technician. You may be taking an apprenticeship.

What careers can this lead to

Level 2
The Level 2 qualification is part of an approved training scheme that allows you to work as a pharmacy assistant.
Level 3
The Level 3 qualification is part of an approved training scheme that allows you to work as a pharmacy technician, dispensing medicines in a pharmacy setting.

What's involved in delivering this course

You'll deliver this qualification in the workplace as part of a pharmacy training programme.

You'll assess it in the workplace based on portfolios of evidence that your learners produce.

To deliver an NVQ, you need qualified assessors - you can train internal members of staff or recruit specially.

To find all the resource requirements, download the qualification handbook from the centre documents section.

You can get automatic approval if you currently offer the NVQ in Pharmacy Services (7355).

Anyone can take the Level 2 qualification, but you must make sure all your learners can access the resources they need to complete it.

Level 2

Level 2 will suit you if you have just started your trainee post as a pharmacy assistant and are developing your skills to take on basic duties in the pharmacy setting. You may be taking an apprenticeship.

You complete three core units at this level:

  • Assist with the provision of a pharmacy service to meet individuals' need
  • Ensure your own actions reduce risks to health and safety
  • Contribute to the effectiveness of teams.

You also choose four optional units from a range, including:

  • Assemble prescribed items
  • Assist in the preparation of documentation, materials and other items for manufacture and assembly of medicinal products
  • Maintain pharmaceutical stock

For a full list of units, download the qualification handbook from the additional documents section.

What careers can this lead to

The Level 2 qualification is part of an approved training scheme that allows you to work as a pharmacy assistant.

Level 2 NVQ Certificate in Pharmacy Service Skills(5355-02)

Last Registration Date: 31 Dec 2015

Level 2 NVQ Certificate in Pharmacy Service Skills

  • Accreditation No: 500/9234/0 Accreditation number – a reference number related to UK accreditation framework
  • Type: QCF Qualification type – categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 20 Credits – a measure of the size of the qualification
  • GLH: 62 - 79 Guided Learning Hours – the average contact time a centre would typically commit
  • Last Certification: 31/12/2017 Last certification date – the last date that a certificate can be issued

Level 3

Level 3 is ideal if you've worked in a pharmacy setting for some time and have completed your Level 2 qualification. You're ready to increase your knowledge of pharmacy procedures to register as a pharmacy technician. You may be taking an apprenticeship.

You complete 14 core units. These include:

  • Provide an effective and responsive pharmacy service
  • Process pharmaceutical queries
  • Issue prescribed items
  • Order pharmaceutical stock.

You also choose three optional units from a range that includes:

  • Contribute to the effectiveness of teams
  • Provide advice on symptoms and the actions and uses of medicines
  • Prepare to conduct a review of an individual's medicines.

For a full list of units, download the qualification handbook from the additional documents section.

What careers can this lead to

The Level 3 qualification is part of an approved training scheme that allows you to work as a pharmacy technician, dispensing medicines in a pharmacy setting.

Level 3 NVQ Diploma in Pharmacy Service Skills(5355-03)

Last Registration Date: 31 Dec 2015

Level 3 NVQ in Pharmacy Service Skills

  • Accreditation No: 500/9576/6 Accreditation number – a reference number related to UK accreditation framework
  • Type: QCF Qualification type – categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 75 Credits – a measure of the size of the qualification
  • GLH: 344 - 352 Guided Learning Hours – the average contact time a centre would typically commit
  • Last Certification: 31/12/2018 Last certification date – the last date that a certificate can be issued

Here you can find all documents related to this suite of qualifications.

The general expandable sections contain documents that cover multiple levels and the level-specific expandable sections contain documents that cover that particular level.

Some documents may be password protected. Passwords can be retrieved by logging in to WalledGarden.com and visiting the Administration section of the relevant qualification catalogue page.

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  • Reviewed by: 07/Oct/2013

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  • Reviewed by: 07/Oct/2013

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> (5356) Pharmaceutical Science