How to replace or amend your certificate

If your replacement certificate request is within one calendar month since the date your certificate was issued, please contact your centre and they will request the replacement and any requested amendments on your behalf.

If it is more than one calendar month since the date your certificate was issued, please submit a request for an archive search through our online application and payment form. If you need to have your certificate amendment as part of the replacement, please upload scanned copies of the below to your application:

  • Your old certificate (but retain a copy of it for security purposes)
  • A copy of the legal document confirming your change of details

If you are requesting a replacement certificate, verification/confirmation or comparison, and you are not the learner, you will need to provide a consent letter signed by the learner stating that they are agree to the release of their qualification information, before your application will be processed.

You can request an archive search through the online form here > 

It costs £44.00 for a specialist search of our archives. This includes the fee to replace and amend the certificate if the search is successful. Please note that each application should be for one certificate only, if you wish to replace more than one certificate you will need to place additional applications at the cost of £44.00.

It will take three weeks from the submission of your application to the delivery of a new certificate. This is not a guarantee and turnaround times increase during busy periods.  Please note that paper and email applications will no longer be accepted for archive search requests from learners.

Submit a request

If it is more than one month since the date your certificate was issued, please submit a request for a replacement certificate via our online form:

Request an archive search >

Are you a centre?

If you're a centre looking for a replacement certificate for your students, then you need to click on the link below:

Replacement certificates for
centres >

Spring Release Cloud 2016 - Now live

Three times a year, we showcase all of our products and services that are new and coming soon, in what we call ‘Release Clouds’.  

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