How do I apply for a replacement certificate?

To apply for replacement certificates, please visit our replacement certificates page.


How do I amend my personal details on a certificate?

Visit our how do I amend my certificate details page.


How do I find a City & Guilds approved centre near me?

Visit our find an approved centre page.


Who can I speak to about my recent exam results or certification?

Please speak to your centre or training provider regarding the non-receipt of your certificates or exam results. It may be there has been a problem with the processing or delivery of your documentation, your centre can contact us and discuss this further.


How do I apply for Course Syllabuses?

We offer a service which searches for a specific course syllabus. In many cases this will not only be a list of the units you will have covered, but also a breakdown of the knowledge and abilities the units should have provided you with. You can apply for this service by filling in the course syllabus application form (PDF, 41KB).

Once we receive your completed syllabus application form, and payment, one of our archive specialists will carry out a search for the relevant course, or part of a course, depending on your enquiry. We do not, however, send original copies of the syllabus - many of our documents are old and exist purely as part of our archives. Instead, we will provide you with a photocopy of the information you require.


What is my qualification compared to?

Visit our dedicated page.


Can you provide a comparison between qualification from overseas and the UK?

For comparisons of worldwide qualifications not achieved through City & Guilds with UK qualifications please contact UK NARIC (The National Recognition Information Centre for the United Kingdom) directly using the contact details below: 

Website: http://www.naric.org.uk 
Phone: +44 (0)871 330 7033
Email: info@naric.org.uk


How can I appeal against my exam results?

The process for sending your appeal to our Appeals Board can be found on the appeals process page.


Using a City & Guilds Logo

The City & Guilds Qualified logo is available to learners who have achieved a Level 2 qualification or higher. If you wish to apply for the City & Guilds Qualified logo, please email scanned copies of your certificates to logo@cityandguilds.com. We aim to respond to your email within 5 working days.


Am I eligible for a Professional Recognition Award?

We offer four different awards, these are City & Guilds Licentiateship (LCGI), Affiliateship (AfCGI), Graduateship (GCGI) and Membership (MCGI). For more information please visit our dedicated Professional Recognitions page.


How can I apply for a City & Guilds bursary?

Please visit our bursaries page.


How do I provide feedback?

We are always aiming to improve the quality of our services and welcome feedback to help us do this. If you are dissatisfied with some aspect of City & Guilds' service or any suggestions for improvements to any of the services that City & Guilds provides please contact us: 

E: feedbackandcomplaints@cityandguilds.com.
T: 020 7294 8444
Customer Services - Complaints
City & Guilds
1 Giltspur Street
London
EC1A 9DD

As part of our complaints procedure you can expect to receive an acknowledgement within one working day. The complaint will either be resolved, or an outlined course of action will be sent to you within eight working days.

Complaints Policy (PDF, 259KB)


Can't find the answer to your question?

Try the links to the right or get in touch using the contact us page.