e-Certificates FAQs

What are e-Certificates?

e-Certificates is a free service offered by City & Guilds which enables centres to view and download electronic PDF versions of certificates 24 hours after the results are published on Walled Garden. Centres will be able to access verifiable electronic copies of all certificates issued from 1 April 2013.

Will e-Certificates replace traditional certificates?

No, centres will still continue to receive printed copies of certificates if they wish. However e-certificates are issued and endorsed by City & Guilds as a valuable digitally verifiable alternative to traditional presentation certificates.

Dealing with the administration of certificates is time consuming – can e-Certificates help with this?

If you are interested in removing the administrative burden of dealing with paper certificates and results list you could distribute the e-certificates to your learners by email or print them on the learners behalf if you wish.

Are e-Certificates secure and how can they be verified?

e-Certificates are secure. Each e-Certificate is issued with a unique QR code (a two dimensional barcode) and a certificate authentication code linked to the learner’s name. The authenticity of an e-Certificate can be checked and assured by either:

  • Scanning the QR code on the certificate using a QR reader and following the on-screen prompt or
  • By visiting the e-Certificate verification web page and entering the learner name and certificate authentication code.

Are e-Certificates accepted by ACE?

Yes, e-Certificates are accepted.

Do e-Certificates comply with Ofqual’s General Conditions of Recognition?

Yes e-Certificates comply with the requirements set out in Conditions I3 ‘Design and content of certificates’ and I4 ‘Issuing certificates and replacement certificates.’

How much will it cost?

City & Guilds e-Certificates service is completely free of charge to all centres.

How do I get started?

The e-Certificates service is available to all City & Guilds centres and can be accessed via the Walled Garden. To gain access to e-Certificates the user must have access to either a Primary or Secondary user profile on the Refreshed Walled Garden or Exams Profile on Walled Garden (Classic).

If your centre has migrated to Refreshed Walled Garden your Primary user within your centre can assign a Primary or Secondary user profile to you. Once assigned one of these profiles please contact on-line@cityandguilds.com to be issued access to the e-Certificates add-on.

If your centre is using Walled Garden Classic your head of centre can request an Exams user profile for you. Once assigned an Exams User profile please contact on-line@cityandguilds.com to be issued access to the e-Certificates add-on.

Which Walled Garden user profiles can be used to access e-certs?

If you are using Refreshed Walled Garden only Primary and Secondary users can have access to e-Certificates. Users with Finance, Tutor and read only accounts will need to make contact with their centre Walled Garden Primary user for their account to be changed to Secondary (recommended for non-exams personnel). If you are a Primary or Secondary user and do not have access to e-Certificates please contact on-line@cityandguilds.com to be issued access to the e-Certificates add-on.

If you are using Walled Garden (Classic) you must have an Exams user profile. If you have an Exams User profile and do not have access to e-Certificates please contact on-line@cityandguilds.com to be issued access to the e-Certificates add-on.

Are e-Certificates available from the Institute of Leadership and Management (ILM)?

No, there are currently no plans to introduce this.

Help and support

If you’re an existing e-Certificates user and require help and support with using the e-Certificates service please contact centresupport@cityandguilds.com.

Customer feedback

To ensure we provide the best possible service we’d love to hear your feedback. If you have any suggestions or comments please contact centresupport@cityandguilds.com or speak to your Business Manager.

Find out more

Not signed up yet?

Find out more about our e-Certificates service by contacting your Business Manager or emailing getecertificates@cityandguilds.com 

"The e-Certificates service is easy to use and has really improved the way I do my job".

Hetul Vara, Strive Training