Walled Garden

Walled Garden is a secure administration system for customers.

Our support information will help you use Walled Garden for many different centre administration tasks, like registering learners and booking end-point assessments. Only approved customers can have a Walled Garden account but it’s easy to apply to be a centre and work with us.

It has been especially developed to enable City & Guilds approved centres to carry out a range of day-to-day functions quickly and efficiently via the internet. It is the quickest method of registering and administering candidates.

If you have any questions please call our Customer Services team on +44 (0) 844 543 0000 (8am-6pm Monday to Friday - UK time) or e-mail us at centresupport@cityandguilds.com

Calls to our 0844 numbers cost 5 pence per minute plus your telephone company’s access charge.

Managing Centre settings

  • Create and edit user accounts
  • Submit centre updates to centre, question paper and billing addresses
  • Change results, certification and billing preferences. 

Reporting and qualification information

  • View candidate history reports, financial reports as well as order reports for all of your registrations, results and exam bookings
  • View our full catalogue of qualifications, publications and merchandise
  • Order tracking e.g. Online tracking of deliveries via a link to DHL (couriers).

Cohort and candidate management

  • Amend candidate details e.g. Correct input errors for candidate names or DOB
  • Cohort management allows you to group candidates together for ease of ordering.

Online ordering facilities

  • Place orders for candidate registrations, on-demand, online and paper exam bookings
  • Submit results to certificate candidates
  • Order SmartScreen subscriptions
  • Order publications and other merchandise
  • Submit large orders via Electronic Data Interchange. 

For more detailed information on what the Walled Garden can do for you, please visit Walled Garden Support Documentation.

Existing users can click here to log in to the Walled Garden.

LOG IN TO WALLED GARDEN

Need help?

If you need help with Walled Garden, take a look at our extensive range of user guides. 

Help with Walled Garden >

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