Walled Garden

Walled Garden is a secure administration system for City & Guilds customers to carry out many different centre administration tasks, like registering learners and booking end-point assessments. To access the system, you need to apply to be a centre (if you want to deliver qualifications) or use this form if you’re using only our end-point assessment services with no mandatory qualifications.

If you’re already an approved City & Guilds centre, you’ll have a ‘primary user’ who can grant you Walled Garden access. If you’re unsure of your primary user you can contact our Customer Services team.

If you have any questions, please call our Customer Services team on +44 (0) 844 543 0000 (08.00-18.00 Monday to Friday - GMT) or email us at centresupport@cityandguilds.com

Calls to our 0844 numbers cost 5p per minute plus your phone company’s access charge.

The range of centre administration activities possible on Walled Garden include:


Online ordering facilities

  • Place orders for candidate registrations, on-demand, online, paper exam bookings and book end-point assessments
  • Submit results to certificate candidates
  • Order SmartScreen subscriptions
  • Order publications and other merchandise
  • Submit large orders via Electronic Data Interchange.

Managing centre settings

  • Create and edit user accounts
  • Submit centre updates to centre, question paper and billing addresses
  • Change results, certification and billing preferences.

Cohort and candidate management

  • Amend candidate details such as candidate names or date of birth
  • Cohort management allows you to group candidates together for ease of ordering.

Reporting and qualification information

  • View candidate history reports, financial reports as well as order reports for all of your registrations, results and exam bookings
  • View our full catalogue of qualifications, publications and merchandise
  • Order tracking for example online tracking of deliveries via a link to couriers.

For more detailed information on what the Walled Garden can do for you, please visit Walled Garden Support Documentation

Existing users can click here to log in to the Walled Garden.

LOG IN TO WALLED GARDEN

Need help?

If you need help with Walled Garden, take a look at our extensive range of user guides. 

Help with Walled Garden >

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