Quality Assurance

Our quality assurance model has been developed to give you a robust yet flexible approach to quality assurance.

Our Quality teams will tailor quality assurance activities to fit your specific situation and needs. As well as enabling you to meet regulatory requirements, this is designed to help you achieve your business objectives and ensure consistent quality. 

Our Quality Assurance Offer

At the core of our offer is your activity planner, which is based on your centre’s monitoring rating and continuous support for improvement.

Underpinning the package are the following essential factors:

> an annual systems visit (if you are a small centre we will look to combine this with sampling activity, to save you time)
> sales support activity 
> a dedicated and named member of staff in your City & Guilds Quality team
> quality assurance support activities that reflect the nature of business you have with us.

All our centres can purchase a range of additional activities that are relevant and useful.

Should you have any further questions, please take a look at our Quality Assurance FAQ pages or view our detailed Quality Assurance documents.

Customer who is happy after signing up to Preference Centre.

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