centre document library

Centre document library

Centre document library

The centre document library is a resource area designed for our centres and has practical guidance information to help you with every aspect of running our qualifications.

The guidance covers everything from initial approval and centre charges, malpractice, to learner exam administration, policies and procedures.

Quality Assurance


International customers

Access Arrangements

Guidance documents


Access forms:

Appeals

Stage 1 - Enquiries

A centre can ask for a candidate’s exam result to be reviewed, alternatively a candidate can request this directly. City & Guilds will arrange for the candidate’s answers to be remarked.

In the case of assessment decisions made by centres, candidates must go through the centre’s own internal appeals procedure.

A centre can request an Enquiry into the Qualification Approval Risk Status/ Qualification Status that has been applied by City & Guilds following external quality assurance activities.

Related documents


Stage 2 and 3 – Appeals

You can ask us to look at:

  • examinations results
  • decisions regarding qualification (approval risk) status
  • decisions concerning the withdrawal or suspension of centre/qualification approval
  • decisions, penalties and sanctions resulting from a malpractice investigation
  • outcomes of applications for access arrangements or special consideration.

Related documents


Project qualifications enquiries

For Project qualifications, please use the forms above for enquiries about results. For more information on the processes and timelines, please refer to the document below.

Application for Centres

Application forms and further information to become a City & Guilds approved centre or to apply for qualification approval.

For the information regarding CA2, please refer to the Quality Portal User Guide.

UK customers


Centre Update Form

To change your main centre address, billing address, question paper address or delivery address; please go to the Settings tab in your Walled Garden account.

To notify us of any other change, for example a new assessment site or member of staff please submit a Centre Update (CU) form in the Online Forms section within the Walled Garden Quality Portal. You can find further information on how to submit your CU form in our Quality Portal User Guide here.


Qualification Approval Form

If you are an existing City & Guilds centre looking to offer more qualifications you will need to submit a Qualification Approval (QAP) Form within the Walled Garden Quality Portal. Once this has been submitted we’ll be in touch to arrange approval. Please note that it can take up to 30 working days to complete this process. You can find further information on how to submit your QAP in our Quality Portal User Guide here.

If you would like to discuss your Qualification Approval in more detail, please contact your Business Manager of relevant sales executive. You can also complete our Customer Application.

Depending on the qualification you’re applying for, our Quality team may arrange an External Quality Assurer (EQA) approval visit. The EQA is there to check you meet our requirements and to support you with your approval application.

Assessment Malpractice

These guidance notes and forms are for customers and centres delivering City & Guilds qualifications and apprenticeships.

They set out the procedures for identifying and reporting malpractice by staff and/or candidates. This is important for the quality assurance of the assessment process by approved City & Guilds customers and centres. The notes also explain the actions City & Guilds may take when we receive allegations of malpractice.

A source document for these is Suspected Malpractice in Examinations and Assessments: Policies and Procedures, published by the Joint Council for Qualifications. We are a member of this Joint Council.

Learner Registration

Please be advised City and Guilds no longer accept registrations via S Form Submission. These will need to be completed through Walled Garden or via EDI upload.

For support please visit the following links:

Information on how to register your learners, including Unique Learner Numbers (ULNs):


FAQs

I have registered a candidate for the wrong qualification. How do I transfer to the correct qualification?

Register the candidates onto the correct route. Then e-mail centresupport@cityandguilds.com with the candidate's enrolment number, order number, qualification number and the reason why they were registered incorrectly. If your request is made within 30 days of the original registration date, we will be happy to cancel the incorrect registrations and credit your centre with a refund.

If you have re-registered the candidates onto another route of the same qualification within a six month period of the original registration, we will be happy to cancel the incorrect registrations and arrange for a credit note to be issued.

I want to cancel a candidate’s registration?

If you need to cancel a candidate’s registration you can do this by e-mailing centresupport@cityandguilds.com with the candidate's enrolment number, order number, qualification number and a reason why you wish to cancel the registration.

You can cancel a candidate registration at any time providing the candidate has not been entered for any units, or any result claimed.

If your request is made within 30 days of the original registration date, we will be happy to cancel the registration and credit your centre with a refund. Cancelations outside this period will not be refunded.

If you have re-registered the candidates onto another route of the same qualification within a six month period of the original registrations, we will be happy to cancel the incorrect registrations and arrange for a credit note to be issued.

Conducting Examinations

The regulations in these documents specify the standard requirements for externally marked examinations and assessments. For certain qualifications some of the requirements may be different, please check the individual qualification handbooks and assessment guides for more information.

UK customers

International customers

Documentation on equal opportunity policy and age discrimination legislation.

Working with children and vulnerable adults

The Disclosure and Barring Service (DBS) was formed in December 2012 to help employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaced the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

The Government also changed the requirements for DBS checks to reflect changes brought about by the Protection of Freedoms Act 2012. The impact is that for disclosure and barring purposes a DBS check is only required when working in regulated activities with children or with adults.

For children, ‘regulated activity’ is (1) working in an unsupervised capacity with children on some premises (such as schools) and (2) providing personal physical or health care.

For adults ‘regulated activity’ is primarily concerned with personal physical or health care.

Clearly Associate activities do not involve them in regulated activities either with children or vulnerable adults. Moreover City & Guilds/ILM require that, during their visits, Associates should always be accompanied by a member of staff of the centre. Therefore Associates are not required to undertake DBS checks and consequently they do not have to agree to centre requests for DBS related checks.

Relevant documents: