Business Support Skills

Working with leading industry figures, such as CILEx , AMPSAR and Microsoft our Business Support Skills programme provides you with innovative, flexible and fully supported qualifications.

We have an extensive range of qualifications for you to select options from:

  1. Customer Service – the perfect qualifications to be embedded within all vocational qualifications. It can also be run discreetly to provide learners with the essential skills for the industry or to develop CPD points.
  2. Business Administration – these qualifications provide core business administration skills and apprenticeships, whilst allowing learners to specialise in key areas such as legal, medical secretaries, marketing, social media and digital marketing.
  3. IT User - IT User provides the skills required to use software applications and personal computer equipment.
    Use our course explorer to find a course.

Social Media and Digital Apprenticeship

City & Guilds developed and wrote the Social Media and Digital Marketing Apprenticeship. Within this sits the Social Media for Business and Digital Marketing Diplomas which is attractively funded through 16–18 to adult learners as well as the apprenticeship. The apprenticeship has been developed to meet the growing need for businesses to use social media and digital marketing/communications.

For more information, on this innovative apprenticeship visit our Social Media and Digital Apprenticeship webpage.

Key Documents

Download our Business Support Skills e-Brochure to find out more

> Business Support Skills e-Brochure (13 MB)

Supported by SmartScreen

Business Support Skills qualifications are supported by SmartScreen.

SmartScreen is our online portal for tutors, assessors and learners. It provides useful support materials and tutor forums to complement delivery and learning.

Read more about our Subscription Packages and how to get in touch.


All qualifications are fully funded, but centres are are advised to check that their learners are eligible. For more information visit the Finance and Funding section of our website.


Cut costs and save time on certification administration and funding claims with our e-Certificates service.

Find out more and sign up >

City & GUilds Bookshop

There are a number of Business Support Skills supporting materials available for purchase at

Want to know more?

Existing customers:
Please call your Business Manager.

New customers:
Either complete the Customer Approval form, or call us on 0844 543 0000.

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"The new Digital and Social Media framework has huge potential as employers recognise that young people already possess skills in this area, meaning that Return on Investment can be quickly realised. I am confident that Social Media apprentices will therefore support many companies to grow markets and enhance customer service."

- John Myers
Head of Apprenticeships (National Apprenticeship Service)

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