Delivering our qualifications

Everything you need to ensure that working with us is easy.

These pages provide you with help, guidance and documents to cover all aspects of delivering and administering our qualifications, including how to contact us and who to speak to for all your queries.

Our online Centre Support Document Library  contains in-depth information, policies and guidelines for running City & Guilds qualifications. If you need advice and support to do with qualification funding, 24+ loans or general funding guidance, take a look at our Funding  section.

We also have everything you need to create a study programme in our Centre Development  section. Our extensive Exams and Administration  section houses information on examinations, Walled Garden, certification and pricing and charges.

Digital Credentials

We’ve made it easier than ever for our learners and apprentices to share their achievements online with a digital credential. Our digital credential is available for individuals upon successful completion of their qualifications.

Quality teams

If you need to speak with our Quality teams for City & Guilds and ILM, you can find their contact details on the link below. You can also chat online with the team.

Centre Development

We have a number of documents to help and support you. The documents cover:

- Application forms
- Learner registration
- Policies and procedures
- Examinations
- Customer Service Statement

Whatever type of funding advice you're looking for our Funding section has the answer, from 19+ (Formerly 24+) Advanced Learning Loans to qualification funding to general funding guidance.

Exams and Administration

Our exams and administration section contains everything you need to know about our online administration portal Walled Garden.

We also have information on Named on Demand exams, the minimum threshold and qualification pricing updates.

What we offer Centres

We believe that by working in partnership with our customers we can fulfil our purpose and offer support and solutions to meet the key challenges faced by colleges and training providers.

Email updates

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