End-point assessment service

Our end-point assessment service

We put customer success at the heart of apprenticeships, and with 140 years of working in education and with industry partners, we're a trusted leader in end-point assessment (EPA) services.

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From hairdressing to healthcare to hospitality, we deliver EPA across a broad range of apprenticeship standards with unrivalled support and assessment preparation for you and your apprentices. To get your apprentice on the path to EPA success we offer our e-portfolio solutions including, Learning Assistant, PIVOT and Get-to-Gateway.

New 8 Stage Journey in EPA Pro

8 steps epa pro diagram

Download the 8-step guide

You can login to EPA Pro if you are an Approved EPA customer using the link below.

Login to EPA Pro

EPA Pro is our new EPA service delivery platform bringing the end-to-end EPA journey, from registration to results, all into one place.

Key benefits and features of EPA Pro


  1. Simplified and streamlined – We've simplified all aspects of EPA delivery from registration to evidence upload and exam booking through to results and certification, reducing the administration and allowing you to reach EPA success sooner..
  2. Clarity and control – The end-to-end journey is made clearer for you and your apprentices. with real-time information sharing, two-way planning meetings and speedy results and action planning, you're more in control of EPA than ever.
  3. Fully supported – EPA Pro centralises your EPA support from City & Guilds and ILM, giving you a single platform where we help manage and improve your EPA experience.


  • Single sign on – You only need to access one system, saving time and reducing the admin burden of EPA.
  • EPA journey mapping – Maps the entire apprenticeship journey with a calendar of events and apprentice profiles showing progress for greater clarity.
  • Simplified gateway submissions – Evidence requirements are clearly mapped to each standard speeding up gateway acceptance.
  • EPA component scheduling – Assessment components are booked via a virtual, planning meeting that allows everyone to discuss and agree the key dates upfront.
  • Reporting and analytics – Comprehensive data and user dashboards give visibility of cohort progress and enable you to report on key success measures.
  • Virtual IEPA meeting – A virtual planning meeting means apprentices meet the assessor (IEPA) before the event, reducing nerves and improving confidence.
  • Packed with support – Role-specific support resources including, checklists, exemplar materials help increase your assessment success.
  • Instant results and feedback – Results at component level are visible as soon as they are approved and you can download and print your statement of achievement straight away.
  • Defined next steps – With faster results, you can celebrate success sooner of gain meaningful feedback and guidance on the next steps and actions needed to progress.
  • Digital Credentials – We’re also now issuing digital credentials to all apprentices who are successful in their EPA. Learn more on our dedicated page.

Key stages of the EPA Pro journey – view our step by step guides

From getting started and set up with EPA Pro, to navigating gateway and progressing with assessment, we have produced a series of recorded presentations to support your understanding of each stage.

You can view the recordings and slides here;

Getting started with EPA Pro – Watch the recording | Download the slides

Submitting gateway and the planning meeting – Watch the recording | Download the slides

EPA Assessment evidence and results – Watch the recording | Download the slides

Improved booking process in EPA Pro

We’ve continued to reflect on your need for maximum flexibility when booking your EPA events.

In addition to the current Planning Meeting option, we have launched an improved EPA Event Booking process that enables you to either:

1: Hold a virtual planning meeting and agree assessment dates (as you do now)


2: Provide proposed assessment dates directly to us without the need for a planning meeting either for:

(A) a small group of learners for 1: many EPA events such as hair, barbering, engineering operative, carpentry and joinery and some Chef standards etc.


(B) an individual apprentice

We hope this new flexibility in our EPA journey makes your assessment planning even smoother and more efficient for the way you want to work with us.

Please take a look at our short 15 minute demo in the link below, and please feel free to share this with your colleagues.

Watch our short demo

EPA timelines – from gateway to results

We are always listening to customer feedback and continually evolving our service to meet customer needs.

Our commitment is to ensure that providers and apprentices can proceed through to End-point assessment as quickly as possible, as well as being responsive to preferred dates and times.

Our improved service, utilising EPA Pro, means that the average timescale from the planning meeting to the EPA event has improved significantly – with the average time now 3-4 weeks to complete.

Please view our graphic below that outlines the indicative timings for each stage of the journey.

epa pro timelines

EPA Pro is our new EPA service delivery platform bringing the end-to-end EPA journey, from registration to results, all into one place.

Introducing feedback for all grade outcomes

From September we will start to introduce meaningful feedback for all grade outcomes for EPA.

Our approach is to ensure that we are providing you with valid, reliable and consistent information that you and your apprentices need to enable continuous improvement for the next step in their learning journey.

Our IEPA’s will supply structured feedback that covers the KSB’s for each standard to show where and why learning aims have or have not been achieved.

Our approach will be phased - we’ve selected our most in-demand standards first meaning 80% of apprentices will benefit from September/October, with the remaining standards to follow shortly after.

We will be rolling out feedback for all standards on a monthly basis, with the aim for all standards to have feedback in place by early 2022.

Download the phased roll out plan

(*Timetable is subject to change. Please refer back to this summary table to check the latest status of each phase each month).

Thank you for your engagement and feedback on our EPA service. If you need support, please contact your Account Manager or EPA Partnership Managers who can help you.

If you want to talk about EPA with us in more detail please contact us and we’ll do our best to help.