End-point assessment service

Our end-point assessment service

We put customer success at the heart of apprenticeships, and with 140 years of working in education and with industry partners, we're a trusted leader in end-point assessment (EPA) services.

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From hairdressing to healthcare to hospitality, we deliver EPA across a broad range of apprenticeship standards with unrivalled support and assessment preparation for you and your apprentices. To get your apprentice on the path to EPA success we offer our e-portfolio solutions including, Learning Assistant, PIVOT and Get-to-Gateway.

New 8 Stage Journey in EPA Pro

8 steps epa pro diagram

Download the 8-step guide

We will be rolling this out to all customers over the next 3 months, but in the meantime here is a preview of the platform, highlighting the benefits to you.

EPA Pro is our new EPA service delivery platform bringing the end-to-end EPA journey, from registration to results, all into one place.

We have started migrating customers to our new EPA Pro platform, with the remainder migrating across in the next quarter.

Despite the best efforts of Covid-19 we are still working to deliver our original migration timelines for EPA Pro. All current centres should have received communications from us informing you which migration wave you are in and your timelines for migration. If you have not received any communications please email onboardingepa@cityandguilds.com who can reshare any communications that you’ve missed and guide you through the process. To help centres with an overview of the process you can access our EPA Pro welcome pack.

New EPA customers will be onboarded onto our new EPA Pro platform.

Top three reasons for EPA Pro

  1. Simplified and streamlined – We've simplified all aspects of EPA delivery from registration to evidence upload and exam booking through to results and certification, reducing the administration and allowing you to reach EPA success sooner..
  2. Clarity and control – The end-to-end journey is made clearer for you and your apprentices. with real-time information sharing, two-way planning meetings and speedy results and action planning, you're more in control of EPA than ever.
  3. Fully supported – EPA Pro centralises your EPA support from City & Guilds and ILM, giving you a single platform where we help manage and improve your EPA experience.

Key features

  • Single sign on – You only need to access one system, saving time and reducing the admin burden of EPA.
  • EPA journey mapping – Maps the entire apprenticeship journey with a calendar of events and apprentice profiles showing progress for greater clarity.
  • Simplified gateway submissions – Evidence requirements are clearly mapped to each standard speeding up gateway acceptance.
  • EPA component scheduling – Assessment components are booked via a virtual, planning meeting that allows everyone to discuss and agree the key dates upfront.
  • Reporting and analytics – Comprehensive data and user dashboards give visibility of cohort progress and enable you to report on key success measures.
  • Virtual IEPA meeting – A virtual planning meeting means apprentices meet the assessor (IEPA) before the event, reducing nerves and improving confidence.
  • Packed with support – Role-specific support resources including, checklists, exemplar materials help increase your assessment success.
  • Instant results and feedback – Results at component level are visible as soon as they are approved and you can download and print your statement of achievement straight away.
  • Defined next steps – With faster results, you can celebrate success sooner of gain meaningful feedback and guidance on the next steps and actions needed to progress.
  • Digital Credentials – We’re also now issuing digital credentials to all apprentices who are successful in their EPA. Learn more on our dedicated page.

EPA Pro migration update

We went live at the end of November 2020 with our Wave 3 migration. We’re now working on waves 4-7 which should all migrate to EPA Pro by the end of February 2021. We should have received communication regarding your migration wave and individual timelines and activities, if you have not received anything please contact us as onboardingepa@cityandguilds.com.

New EPA centres will go straight onto our new platform.

Key stages of the EPA Pro journey – view our step by step guides

From getting started and set up with EPA Pro, to navigating gateway and progressing with assessment, we have produced a series of recorded presentations to support your understanding of each stage.

You can view the recordings and slides here;

Getting started with EPA Pro – Watch the recording | Download the slides

Submitting gateway and the planning meeting – Watch the recording | Download the slides

EPA Assessment evidence and results – Watch the recording | Download the slides

Support surgery webinars in March and April 2021

We are running a series of support surgeries in March and April to assist you with any questions you have on your migration - across the various stages of setting up, submitting gateway evidence, assessment evidence and the planning meeting.

Feel free to sign up to any of the sessions below and we will be happy to run through any queries you may have.

Getting set up on EPA Pro

Submitting Gateway Evidence

Assessment evidence and planning meeting

EPA Pro Q&A session

Tuesday 9 March, 11.30am

Thursday 11 March, 11.30am

Tuesday 16 March, 11.30am

Thursday 18 March, 11.00am

Tuesday 23 March, 11.30am

Thursday 25 March, 11.30am

Tuesday 30 March, 11.30am

Thursday 1 April, 11.30am

Tuesday 6 April, 11.30am

Thursday 8 April, 11.30am

Tuesday 13 April, 11.30am

Thursday 1 April, 11.30am

Tuesday 20 April, 11.30am

Thursday 22 April, 11.30am

Tuesday 27 April, 11.30am

Thursday 29 April, 11.30am


If you want to talk about EPA with us in more detail please contact us and we’ll do our best to help.