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Help for centres

Help for Centres

Our help for centres section covering everything from how to become approved to requesting replacement certificates and resetting your Walled Garden password.

Customer Services

Tel: 0192 4930 800


Open: Monday to Friday 08:00h to 18:00h GMT 

Becoming a City & Guilds centre

We can help ensure you have all the resources necessary to deliver the best possible experience to your learners.

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Walled Garden help

Walled Garden is the secure administration system for City & Guilds customers.

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e-volve is a web-based assessment tool for centres, so you can administer your exam delivery easily and efficiently.

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How to change centre details

If you have made changes to the way in which you deliver our qualifications – either staff or locations - we may need to undertake some additional external quality assurance activity.

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Replacement Certificates

We have instructions for centres that need to request replacement certificates on behalf of their learners.

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SmartScreen user guides

SmartScreen is the City & Guilds tutor and learner support website.

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Providing feedback or making a complaint

Access our Feedback and Complaints page to find out how you can contact us.


Quality teams

If you need to speak with our Quality teams for City & Guilds and ILM, you can find their contact details on the link below. You can also chat online with the team.

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