X_HelpCentres_-_1900x300 jpg

Help for Centres

Our help for centres section covering everything from how to become approved to requesting replacement certificates and resetting your Walled Garden password.

Customer Services

Tel: 0844 543 0000

Calls to our 0844 numbers cost 7 pence per minute plus your telephone company’s access charge.

Email: centresupport@cityandguilds.com

Open: Monday to Friday 08:00h to 18:00h GMT 

Becoming a City & Guilds centre

We can help ensure you have all the resources necessary to deliver the best possible experience to your learners.

Find out more >

Walled Garden help

Walled Garden is the secure administration system for City & Guilds customers.

Find out more >


e-volve is a web-based assessment tool for centres, so you can administer your exam delivery easily and efficiently.

Find out more >

How to change centre details

If you have made changes to the way in which you deliver our qualifications – either staff or locations - we may need to undertake some additional external quality assurance activity.

Find out more >

Replacement Certificates

We have instructions for centres that need to request replacement certificates on behalf of their learners.

Find out more >

SmartScreen user guides

SmartScreen is the City & Guilds tutor and learner support website.

Find out more >

Providing feedback or making a complaint

Access our Feedback and Complaints page to find out how you can contact us.


Approved Centre Logo

If you are looking for the Approved Centre logo, please email logo@cityandguilds.com.

Personal Learning Service

City & Guilds have committed to providing learner achievement for all City & Guilds learners to the PLR.

Personal learning service >

Tools and Resources

We have a wide range of tools and resources to help you deliver City & Guilds qualifications.

Help with Walled Garden >

Help with SmartScreen >