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Quality teams

Contact our Quality teams

Our Quality teams are on hand to support City & Guilds and ILM customers who are delivering our qualifications or going through the centre approval process. Please contact us using the details below.

We’ll be happy to support with the following queries:

  • Applications for centre and qualification approval.
  • Planning, scheduling centre approval and advisory activities.
  • Advice on Centre Activity Reports (CAR).
  • Centre updates, such as changes to staff, location, etc.
  • Qualification status.
  • EQA allocations and contact details.
  • Quality assurance activities for technical qualifications, prison services, land-based services and invigilation.

Here you’ll find dedicated support from our UK and international Quality teams.

UK Quality team support

England, Scotland and Ireland

0300 303 5352




0192 4930 801


(Lines open: Monday to Friday 08:30 to 17:00)

Call charges to 0300 numbers are subject to standard landline and phone tariff rates.

Additional contact details

New centre approval – centre.approval@cityandguilds.com

Prisons and MOJ – prisons@cityandguilds.com

Remote Invigilation – remoteinvigilation@cityandguilds.com

Land based Services (NPTC) – qasupport@cityandguilds.com

Technicals and T Levels – technicals.quality@cityandguilds.com

Construction and BSE (Wales) – skillsforwales.quality@cityandguilds.com

Health and Social Care, and Childcare (Wales) – hclw.quality@cityandguilds.com

Global Quality team support

For customers in regions outside of the UK and Ireland, we have dedicated support available across our global offices.

Africa | Asia | Caribbean | EuropeMiddle East

Africa offices

Gaborone, Botswana

Contact details for Botswana, Zimbabwe, Malawi and Zambia

The Hub iTowers CBD, Plot 54368, Western Commercial Road, First Floor, Office 104, Gaborone, Botswana

☎ +267 398 1934, ext. 40


Johannesburg, South Africa

Contact details for Kenya, Lesotho, Mauritius, Namibia, Seychelles, South Africa, Sudan, Swaziland, Uganda, Nigeria and Ghana

Spaces Waterfall, Magwa Crescent, First Floor, Waterfall City, Midrand, South Africa

☎ +27 10 009 5421


Asia offices

Kuala Lumpur, Malaysia

Contact details for Malaysia, Mongolia, Myanmar, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam, Brunei Darussalam, China, Hong Kong, Indonesia, Japan and Macau

Common Ground QS SDN. BHD, Unit 39-02, Tingkat 39, East Wing, Q Sentral, No. 2A, Jalan Stesen Sentral 2, Kuala Lumpur, Sentral, 50470, Kuala Lumpur

☎ +603 9213 1644


Contact details for Sri Lanka and Bangladesh

☎ +971 (0) 4 423 3899


Caribbean office

Kingston, Jamaica

Contact details for Antigua, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman, Grenada, Guyana, Jamaica, Trinidad & Tobago and Turks & Caicos Islands

Lee Gore Business Centre - Unit #15, 31 Upper Waterloo Rd, Kingston 10, Jamaica

☎ +1 876 924 7804, ext. 7808 / 6988



Contact details for Malta, Cyprus, Gibraltar, Turkey, Spain, Greece, Portugal, Romania, Poland, Belgium, Sweden and Switzerland

☎ +971 (0) 4 423 3899


Middle East office

Dubai, United Arab Emirates

Contact details for Afghanistan, Azerbaijan, Bahrain, Egypt, Jordan, Kuwait, Lebanon, Oman, Palestine, Qatar, Saudi Arabia, Turkey, UAE, Tunisia, Iran, Iraq and Kazakhstan

Dubai Knowledge Park, Office 105, Block 12, Dubai, United Arab Emirates

☎ +971 (0) 4 423 3899