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Help and support

Help & Support

We aim to make our websites, products and supporting services as accessible as possible.

You can browse our upgraded and extensive help section according to whether you are a centre, learner or employer.


Replacement Certificates

If your replacement certificate request is within one calendar month since the date your certificate was issued, please contact your centre and they will request the replacement and any requested amendments on your behalf.

If your request is for certificates over one calendar month please use the following links.

Replacement Certificates for Learners >

Replacement Certificates for Centres >


Walled Garden

Walled Garden is the secure administration system for City & Guilds customers. To help with your centre administration via the Walled Garden, below is a consolidated list of support materials. This will take you through each function of the Walled Garden step by step.

Find out more >


How to become a City & Guilds centre

If you’re a college or a private training provider looking to become a City & Guilds centre you will find everything you need to know on the following pages.

Find out more >


How to appeal an exam result

It is our aim to treat each case fairly and consistently. However, if you disagree with a decision we have made regarding your examination result, you can appeal it.

You should discuss your case with your centre as soon as possible. If your centre agrees with you, they can make an appeal on your behalf.

Find out more >


City & Guilds Qualified logo

The City & Guilds Qualified logo is available to learners who have achieved a Level 2 City & Guilds (including NPTC) qualification or higher. The logo includes a descriptor that shows the level of the qualification you have achieved.

The level descriptor is a recent addition that safeguards consumers against the level of expertise they can expect to receive from a tradesman as well as allowing learners to become more competitive by completing qualifications of a higher level.

Find out more >

Customer Service Statement

Here at City & Guilds we are committed to improving Customer Experience, we do this by listening to comments and feedback, and measure results by the service standards set out below.

Customer Service Statement (PDF, 321KB)

Find an approved centre

There are two ways you can search for an approved City & Guilds centre near you. 

In the header of every page of the site is our search box. 

  • Select 'Find a centre'.
  • Enter your location and the details of the qualification that you would like to study.
  • Press 'GO'. 

Alternatively, you can search for a centre on a particular qualification page. 

  • Find the qualification you would like to study
  • Simply put your location into the 'For learners' widget on the right hand side
  • Press 'GO'.

The search facility will provide a list of your nearest approved centres, including the location and a website address.