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Help and support

Help & Support

We aim to make our websites, products and supporting services as accessible as possible.

You can browse our upgraded and extensive help section according to whether you are a centre, learner or employer.

Replacement Certificates

If your replacement certificate request is within one calendar month since the date your certificate was issued, please contact your centre and they will request the replacement and any requested amendments on your behalf.

If your request is for certificates over one calendar month please use the following links.

Replacement Certificates for Learners >

Replacement Certificates for Centres >

Walled Garden

Walled Garden is the secure administration system for City & Guilds customers. To help with your centre administration via the Walled Garden, below is a consolidated list of support materials. This will take you through each function of the Walled Garden step by step.

Find out more >

How to become a City & Guilds centre

If you’re a college or a private training provider looking to become a City & Guilds centre you will find everything you need to know on the following pages.

Find out more >


How to appeal an exam result

It is our aim to treat each case fairly and consistently. However, if you disagree with a decision we have made regarding your examination result, you can appeal it.

You should discuss your case with your centre as soon as possible. If your centre agrees with you, they can make an appeal on your behalf.

Find out more >

City & Guilds Qualified logo

The City & Guilds Qualified logo is available to learners who have achieved a Level 2 City & Guilds (including NPTC) qualification or higher. The logo includes a descriptor that shows the level of the qualification you have achieved.

The level descriptor is a recent addition that safeguards consumers against the level of expertise they can expect to receive from a tradesman as well as allowing learners to become more competitive by completing qualifications of a higher level.

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Quality teams

If you need to speak with our Quality teams for City & Guilds and ILM, you can find their contact details on the link below. You can also chat online with the team.

Find out more >