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Help and support

Got a question? We can help!

Check out the different support areas.

Learner support

Here you'll find out…

How to find a centreHow to order a replacement certificateHow to obtain a copy of an e-certificateHow to verify an e-certificate

Customers, employers and providers

Here you'll find helpful resources for...

Talk to us

Let's direct you to the right contact.

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Customer support

Here to help with learner, customer, and employer general enquiries.

Contact our customer service team

Provide feedback or make a complaint

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Quality teams

Supporting our approved centres through all aspects of quality assurance.

Contact our quality teams

Contact our International Teams

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Product support

Dedicated solutions to support the delivery of our qualifications and standards.

Contact our technical advisors

Contact our EPA Partnership Managers

Contact our Digital Solutions Managers