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Help and support

Got a question? We can help!

Check out the different support areas.


Learner support

Here you'll find out…

How to find a centreHow to order a replacement certificateHow to obtain a copy of an e-certificateHow to verify an e-certificate


Customers, employers and providers

Here you'll find helpful resources for...

Our Walled Garden Support page has been updated to reflect recent changes, including new funded status options when placing an order.

If you have any questions or need assistance, our support team is here to help. Please contact us at customersupport@cityandguilds.com or call 01924 930800.

If your centre’s finance team has not yet completed and returned a VAT Status Form, please ensure this is done as soon as possible using the following link:

Confirmation of customer VAT status

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Need assistance logging in?

Our support team is here to help. If you have any questions or need assistance, please contact our support team at customersupport@cityandguilds.com, or call 0192 4930 800.

How to log in to a City & Guilds or ILM platform with multifactor authentication

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Talk to us

Let's direct you to the right contact.

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Customer support

Here to help with learner, customer, and employer general enquiries.

Contact our customer service team

Provide feedback or make a complaint



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Quality teams

Supporting our approved centres through all aspects of quality assurance.

Contact our quality teams

Contact our International Teams



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Product support

Dedicated solutions to support the delivery of our qualifications and standards.

Contact our technical advisors

Contact our EPA Partnership Managers

Contact our Digital Solutions Managers