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Our support team is here to help. If you have any questions or need assistance, please contact our support team at customersupport@cityandguilds.com, or call 0192 4930 800.
How to log in to a City & Guilds or ILM platform with multifactor authentication
Our secure administration platform for customers.
How to login and update user settings
How to update centre details
How to register new learners
How to book exams and enter results
Looking for more answers?
Support with paper-based or digital credentials to verify achievements.
How to request a replacement certificate
How to amend learner certificates
How to access and verify e-certificates
How to use digital credentials
Our assessment platform to help learners sit tests and exams securely.
How to book an e-volve exam
How to book a Remote Invigilation exam
How to keep on top of scheduled tests
E-volve technical requirements
Resources to support the delivery of our qualifications.
How to update centre and staff details
Key dates for assessments and exams
How to conduct exams
How to appeal a candidates result
Support to guide you through every step of the EPA process.
Support with the delivery of EPA
How to apply for the EPA service
How to book assessments
What funding is available for EPA
Everything you need to apply for and deliver our qualifications.
How to become an approved centre
How to apply for qualification approval
Available qualification funding
Information on centre charges
Let's direct you to the right contact.
Here to help with learner, customer, and employer general enquiries.
Contact our customer service team
Provide feedback or make a complaint
Supporting our approved centres through all aspects of quality assurance.
Contact our quality teams
Contact our International Teams
Dedicated solutions to support the delivery of our qualifications and standards.
Contact our technical advisors
Contact our EPA Partnership Managers
Contact our Digital Solutions Managers