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Digital Credentials

See every skill

People and organisations can grow more effectively when all skills are visible

epa digital badgeOur digital credentials issued on Acclaim by Credly platform allows individuals and organisations to recognise and communicate learning achievements and certifications online in a secure way. Digital credentials, also known as “digital badges or open badges,” unlike a paper certificate are backed by metadata, they contain comprehensive data including who has earned the badge, its criteria, learning evidence and who has endorsed it.

Individuals can now let the world know what they have achieved, with instant one-click authentication and explanation of what they have done. Bringing an end to lost certificates, CV’s filled with unverifiable claims, and most importantly, an end to valuable skills and talents hidden from sight.

Digital credentials allow us to recognise and communicate all skills consistently. We do this by using the open badge standard, a universal format that creates data that can be validated quickly and easily.

Learn more about the role of digital credentials in the short video below.

What is the value of a digital credential?


Build your brand


Reach new audiences as achievements are shared on across the web and on social media.


Tell the story behind the skills


Individuals receive a credential at every stage of their training. Credentials keep them motivated and show the journey they have been on.


Verify achievements


Clear information about the achievement that is accessible at the click of a button.


Bring learning to life


Shine a light on individual capabilities. Demonstrates that every learning experiences, and every learner is unique.


Display skills easily online


Easy to demonstrate all skills and competences, not just qualifications.



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Explore from our range of qualifications and services to find out how individuals can benefit from our digital credentials.

Enabling apprentices to showcase their achievements and appeal to potential employers.

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Let learners to showcase their achievements and celebrate success.

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Allowing individuals to share their skills gained through recognised training programmes

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Digital Credentials are helping thousands of brands build a culture of recognition

Whether you need to see all relevant skills in your current and future workforce, or want to supply individuals to the workforce with the skills employers demand, we have a wide range of services to help you realise the potential and make all skills visible.

From entry level programmes to higher education and license to practice, you can now digitise your certifications so that they are instantly shareable online. You can also use digital credentials to create a more reliable record of behaviours, CPD and human skills, such as teamwork, problem solving and communication.

Contact us

Contact us today for more information on how to become a City & Guilds centre.

0844 543 0000

For more information on offering our qualifications at your organisation, visit our offer qualifications page.

Frequently asked questions

What is a digital credential?

Digital credential is an easy way to help you communicate a skill or achievement online in a secure way.

They contain comprehensive data including who has earned the badge, its criteria, learning evidence and who has endorsed it. All of this information is packaged within a small badge image file that can be displayed via online CV’s and social networking sites.

What information does a digital credential include?

Each credential earned contains data about the individual’s skills within a portable image file. This data can be viewed when they display and share their credentials. Data within a digital credential includes:

  • badge name
  • badge URL (description)
  • badge image
  • issuer
  • issue date
  • alignment
  • expiry date
  • evidence URL
  • details on the skills learned
  • earning criteria for the achievement

How are digital credentials issued?

A digital credential is issued to a learner upon successful completion of their City & Guilds/ILM qualification, where a valid learner email address has been provided. A digital credential cannot be issued without a learner's email address.

We treat personal data with the utmost care and privacy. To find out more about how we process personal data concerning the issuing of learners' digital credentials, please read our privacy policy.

How does it work?

A digital credential is simply the online representation of a credential. They are a visual, data-rich and secure format that communicates and verifies the knowledge and skills attained. By using the open badge standard, no matter who the issuer is, the earner can collect and showcase and share all of their achievements together.

How do I know if I’m eligible for a digital credential?

We will send you an email via Acclaim by Credly to let you know you have been awarded a digital credential. You simply need to set up an account and accept your badge – then you’re ready to go.

How do I use my digital credential?

Once you’ve been awarded and have accepted a digital credential, you can embed the image online wherever you like. On your digital CV, on social networks like LinkedIn or Twitter, or on your website or blog and share it with friends and colleagues via email. People viewing these sites can click onto the credential, and it will take them through to the Acclaim by Credly website, where they can see all of the information on that skill or achievement.

Please refer to our Getting Started Guide - a step by step process on how earners can accept, share, and ensure they  make the most of their credentials.

How can centres ensure their learners receive a digital credential?

When registering the learner's mandatory details, please ensure to add in the learner's email address found under the 'add optional details' section within Walled Garden. Upon successful completion of their course, learners will receive an email from City & Guilds/ILM via Acclaim by Credly platform, which will enable them to accept their badge.

A digital credential cannot be issued without a learner's email address.

How does Acclaim by Credly protect my information?

To claim your digital credential, you are required to share your name and email address with Acclaim by Credly. However, although Credly is a US based organisation, the platform is fully GDPR compliant, you can find further information on this here.

And remember, you are in control of what you share and make visible to other users. Define what you choose to share by opting for private or public to determine if your credentials can be seen by others.

Just watch out for these eye icons – closed means private and open means it is public and can be seen by others if you choose to share your profile.

Where do I go if I have questions about my digital credentials?

Please email us at

There’s also lots of useful resources within the Acclaim by Credly platform, visit the Help Centre that includes support articles and video available 24/7.