Proficient

Plan for a smooth apprenticeship delivery with our online administration platform Proficient (EPA Pro)

Proficient is our online apprenticeship administration platform to support and streamline all stages of your on-programme and EPA delivery.

From apprentice registration to uploading assessment evidence and monitoring progress, Proficient makes your apprenticeship delivery easier at each stage.

Key features and benefits of Proficient include:

Proficient dashboard which provides a snapshot of newly enrolled apprentices, completed gateways, new results, and certificates.
A calendar populated with EPA activities and events for your centre.
Notifications of your apprentices' progress, including planned assessments, completed assessments and results.
Access to support resources for all stages of the apprenticeship journey, including checklists, exemplar materials and mock tests.

For further information on how we can support your apprenticeship provision, choose the right apprenticeship assessment organisation and access our guide to help you secure apprentice success, visit our provider page.

Get started with Proficient

Proficient benefits providers, employers, and apprentices by enabling you to share information, track progress, view planned activity and access support materials. Customers approved to deliver the on-programme standards or the EPA-only service will be given access to Proficient.

The primary provider user will have full access to Proficient with the added permission to create Proficient accounts for centre staff users, apprentices, and employers.

For new customers, the primary provider user will be sent an email from City & Guilds with information on how to log into Proficient.

Centre staff users will also have access to all Proficient features except for the option to create additional user accounts.

You can help your apprentices keep track of their performance and upcoming assessments by giving them access to Proficient. They will have access to a simplified version of the platform which enables them to see:

Their individual calendar of EPA activity and events
Their individual notifications
Support materials tailored to their standard
A personal profile area to review their progress throughout their EPA

Apprentices can be given access to Proficient by their provider at registration.

Providers are able to give employers access to Proficient to help them track progress. This can support apprenticeship delivery by giving employers an overview of how their apprentice is progressing and to manage key milestones.

Employers will have access to a simplified version of the platform, which is managed at the discretion of the provider.

Apprenticeship support resources

Explore our comprehensive range of user guides, checklists, tutorials, mock tests, FAQs, and more available in Proficient.

Apprentices and employers with access to Proficient will only be able to view the support resources applicable to them.

Key benefits and features of Proficient

Benefits

Simplified and streamlined – We've simplified all aspects of EPA delivery from registration to evidence upload and exam booking through to results and certification, reducing the administration and allowing you to reach EPA success sooner..
Clarity and control – The end-to-end journey is made clearer for you and your apprentices. with real time information sharing, speedy results and clear action planning, meaning that you are more in control of EPA than ever.
Fully supported – Proficient centralises your EPA support from City & Guilds and ILM, giving you a single platform where we help manage and improve your EPA experience.

Features

Single sign on – You only need to access one system, saving time and reducing the admin burden of EPA.
EPA journey mapping – Maps the entire apprenticeship journey with a calendar of events and apprentice profiles showing progress for greater clarity.
Simplified gateway submissions – Evidence requirements are clearly mapped to each standard speeding up gateway acceptance.
Reporting and analytics – Comprehensive data and user dashboards give visibility of cohort progress and enable you to report on key success measures.
Packed with support – Role-specific support resources including, checklists, exemplar materials help increase your assessment success.
Instant results and feedback – Results at component level are visible as soon as they are approved and you can download and print your statement of achievement straight away.
Defined next steps – With faster results, you can celebrate success sooner of gain meaningful feedback and guidance on the next steps and actions needed to progress.

How to apply for Proficient

Access to Proficient is provided free of charge to our approved City & Guilds and ILM customers delivering on-programme standards or EPA-only services.

To deliver new standards with us or switch from another EPAO, complete the form below and a member of our team will be in touch.

Request a Call-back.