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You can request a replacement or amendment of your certificate any time through our online form. If you need to replace or amend your certificate, start here:

Replace & Amend Certificates

We’ll guide you through the steps, required documentation, and timelines so you know exactly what to expect.

You can quickly find information about City & Guilds qualifications and nearby centres by visiting the link below:

Find out more

Once you’ve chosen a qualification, use the postcode search to find approved centres near you. Please contact the centres directly to check if they’re currently offering the course, as availability can vary.

If you haven’t received your certificate or exam results, we recommend reaching out to your centre or training provider first. There may have been a delay or issue with the processing or delivery of your documents. Your centre will be able to look into this for you and, if needed, contact us directly to help resolve the matter.

The Walled Garden primary user at your centre will be able to create an account for you if you do not already have one.

If you already have an account and are having trouble logging in you may need to reset your password. Once you set a new password, please wait 5-10 minutes before logging back in for the system to update.

We would also recommend clearing your browsing data and ensuring any saved passwords for Walled Garden in your browser are up to date.

If your account is locked, please contact a primary Walled Garden user at your centre to unlock your account. If they are unavailable, please call our Customer Services team who will be able to help.

Once you are logged in you may find our Walled Garden Support page useful to help with placing orders, managing users and more.

Access Walled Garden support

To request a replacement, please email: customersupport@cityandguilds.com. You will need to provide:

• your centre number
• your order number
• the reason for replacement
• candidate enrolment number, full name and date of birth
• qualification number and title, including level.

There is currently a £50 fee (plus VAT if applicable) for a replacement certificate.

You can also give your learners e-certificates. You can access e-certificates through Walled Garden following the guide below:

Watch the video guide

If you don't have access to e-certificates the access can be added to Primary and Secondary Walled Garden user. Just reach out to our Customer Services team via phone or email.

You can apply for e-volve quickly and easily using our e-volve application form.

Complete the form

Need help managing e-volve assessments? Our e-volve support page has everything you need — from scheduling and updating tests, to invigilation guidance and accessing results.