Plan for a smooth apprenticeship delivery with our online administration platform EPA Pro

EPA Pro is our online apprenticeship administration platform to support and streamline all stages of your on-programme and EPA delivery.

From apprentice registration to uploading assessment evidence and monitoring progress, EPA Pro makes your apprenticeship delivery easier at each stage.

Key features and benefits of EPA Pro include:

  • EPA Pro dashboard which provides a snapshot of newly enrolled apprentices, completed gateways, new results, and certificates.
  • A calendar populated with EPA activities and events for your centre.
  • Notifications of your apprentices' progress, including planned assessments, completed assessments and results.
  • Access to support resources for all stages of the apprenticeship journey, including checklists, exemplar materials and mock tests.

Get started with EPA Pro

Watch our Getting started with EPA Pro video which guides you through the EPA Pro platform features and benefits, such as navigating the dashboard, setting up your profile, registering apprentices and accessing support resources. You can also download the Getting started with EPA Pro slides.

EPA Pro benefits providers, employers, and apprentices by enabling you to share information, track progress, view planned activity and access support materials. Customers approved to deliver the on-programme standards or the EPA-only service will be given access to EPA Pro.

The primary provider user will have full access to EPA Pro with the added permission to create EPA Pro accounts for centre staff users, apprentices, and employers.

For new customers, the primary provider user will be sent an email from City & Guilds with information on how to log into EPA Pro.

Centre staff users will also have access to all EPA Pro features except for the option to create additional user accounts.

You can help your apprentices keep track of their performance and upcoming assessments by giving them access to EPA Pro. They will have access to a simplified version of the platform which enables them to see:

  • Their individual calendar of EPA activity and events
  • Their individual notifications
  • Support materials tailored to their standard
  • A personal profile area to review their progress throughout their EPA

Apprentices can be given access to EPA Pro by their provider at registration.

Providers are able to give employers access to EPA Pro to help them track progress. This can support apprenticeship delivery by giving employers an overview of how their apprentice is progressing and to manage key milestones.

Employers will have access to a simplified version of the platform, which is managed at the discretion of the provider.

Apprenticeship support resources

Explore our comprehensive range of user guides, checklists, tutorials, mock tests, FAQs, and more available in EPA Pro.

Visit our apprenticeship support hub for information on the support resources available in EPA Pro. Alternatively, log into EPA Pro to view and download your support resources.

Apprentices and employers with access to EPA Pro will only be able to view the support resources applicable to them.

Key benefits and features of EPA Pro


  1. Simplified and streamlined – We've simplified all aspects of EPA delivery from registration to evidence upload and exam booking through to results and certification, reducing the administration and allowing you to reach EPA success sooner..
  2. Clarity and control – The end-to-end journey is made clearer for you and your apprentices. with real time information sharing, speedy results and clear action planning, meaning that you are more in control of EPA than ever.
  3. Fully supported – EPA Pro centralises your EPA support from City & Guilds and ILM, giving you a single platform where we help manage and improve your EPA experience.


  • Single sign on – You only need to access one system, saving time and reducing the admin burden of EPA.
  • EPA journey mapping – Maps the entire apprenticeship journey with a calendar of events and apprentice profiles showing progress for greater clarity.
  • Simplified gateway submissions – Evidence requirements are clearly mapped to each standard speeding up gateway acceptance.
  • EPA component scheduling – Assessment components are booked via a virtual, planning meeting that allows everyone to discuss and agree the key dates upfront.
  • Reporting and analytics – Comprehensive data and user dashboards give visibility of cohort progress and enable you to report on key success measures.
  • Virtual IEPA meeting – A virtual planning meeting means apprentices meet the assessor (IEPA) before the event, reducing nerves and improving confidence.
  • Packed with support – Role-specific support resources including, checklists, exemplar materials help increase your assessment success.
  • Instant results and feedback – Results at component level are visible as soon as they are approved and you can download and print your statement of achievement straight away.
  • Defined next steps – With faster results, you can celebrate success sooner of gain meaningful feedback and guidance on the next steps and actions needed to progress.
  • Digital Credentials – We’re also now issuing digital credentials to all apprentices who are successful in their EPA. Learn more on our EPA digital credentials webpage.

Key stages of the EPA Pro journey – view our step by step guides

From getting started and set up with EPA Pro, to navigating gateway and progressing with assessment, we have produced a series of recorded presentations to support your understanding of each stage.

You can view the recordings and slides here;

Getting started with EPA Pro – Watch the recording | Download the slides

Submitting gateway and the planning meeting – Watch the recording | Download the slides

EPA Assessment evidence and results – Watch the recording | Download the slides

How to apply for EPA Pro

Access to EPA Pro is provided to our approved City and Guilds and ILM customers delivering the on-programme standards or EPA-only service.

If you would like to speak to us about delivering the on-programme standards or becoming an EPA-only customer, please contact our EPA Partnership Managers.

To deliver new standards with us or switch from another EPAO, complete the Request a Call-back form and a member of our team will be in touch.

For further information on how to become a customer visit our apprenticeships webpage.

Contact us

The City & Guilds and ILM customer support team are on hand to help with general enquiries and online platform support:

0192 4930 800 (option 5)


If you would like to deliver new standards with us or switch from another EPAO please fill in the form below a member of our team will be in touch.

Request a call back