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EPA support

Your EPA support team

A key pillar in our apprenticeship offer is our people and at City & Guilds we take a personal approach in supporting our customers as they navigate the world of apprenticeship standards.

Unlike many other End-Point Assessment Organisations, we have a dedicated Technical Advisor (TA) for each sector. Their role is exclusively to offer industry and education expertise and support customers with apprenticeship programmes.

As well as our Technical Advisors, we also have our End-Point Assessment Partnership Managers whose role is to help customers with the EPA process and provide guidance to ensure a smooth journey.

Our teams are on-hand to walk you through the process and provide advice from the start. We offer a team consisting of Business and Customer Services experts, quality leads, and policy and funding specialists – all working together to provide solutions for you.

Your support team

Our specialist Technical Advisors have years of industry experience behind them and are available to support with specific challenges you may have regarding the standards.

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The EPA Partnership Managers can help and support with the process for end-point assessment as well as offer advice on how best to prepare apprentices for EPA success.

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Our Digital Solutions Managers are experts in e-portfolios, helping you to get set up with the right e-portfolio solution for you and your apprentices.    

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Webinar archive 2021/22

We provide continuous support through our series of webinars that are aimed at guiding you through the EPA process to enable EPA success.

Our apprenticeship webinars are hosted by our Technical Advisors and End-point assessment Partnership Managers. They aim to equip you with the tools and knowledge you need to build apprentices’ confidence and competence and support your delivery.

Adult Care

(09 December 2020) Dental Nurse webinar

(19 November 2020) EPA support for Adult Care Standards webinar

(08 October 2020) Leader in Adult care webinar

Business Skills

(25 January 2021) Business Administrator webinar

Child Care

(28 April 2021) Early Years apprenticeships update webinar

(19 April 2021) Early Years apprenticeships webinar

(23 March 2021) Early Years practitioner level 2 webinar

Construction and BSE

(17 September 2021) BSE plumbing and domestic heating webinar

(01 July 2021) Bricklayer webinar

(30 June 2021) Plastering webinar

(29 June 2021) Carpentry & Joinery webinar

(29 June 2021) Painting & Decorating webinar

(29 November 2020) Construction update webinar


(09 December 2020) Digital EPA update webinar

Engineering and Transport

(20 September) Paint, Panel and MET webinar

(06 Sept 2021) Engineering Best Practice webinar

(10 May 2021) Supporting your apprenticeship journey with digital resources webinar

(15 November 2020) Metal Fabricator webinar

(03 November 2020) Engineering operative webinar

(22 October 2020) MOET webinar


(26 April 2021) Advanced Hair Professional webinar

Speak to us

The City & Guilds and ILM team are on hand to provide customer support, technical support, and to meet any other needs.

You can access front-line support by:

0192 4930 800 (option 5)


If you would like to deliver new standards with us or switch from another EPAO please fill in the form below a member of our team will be in touch.

Request a call back