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Contact us

Contact us, we’re here to help

Whether you're looking for qualification advice, information on assessments, help with certificates, or you need a little extra guidance with our digital platforms, we are here to support you.

Got a question? Find your answers 24/7 via our online help and support pages or get in touch with our customer support teams today.

UK and Ireland customer support lines open

Monday – Friday 8am-6pm

Weekends and Bank holidays – closed

UK office

London, England (City & Guilds HQ)

5-6 Giltspur Street, London, UK, EC1A 9DE

Our global locations

Africa | Asia | Caribbean | EuropeMiddle East

Africa offices

Gaborone, Botswana

Contact details for Botswana, Zimbabwe, Malawi and Zambia

The Hub iTowers CBD, Plot 54368, Western Commercial Road, First Floor, Office 104, Gaborone, Botswana

☎ +267 398 1934, ext. 40

Johannesburg, South Africa

Contact details for Kenya, Lesotho, Mauritius, Namibia, Seychelles, South Africa, Sudan, Swaziland, Uganda, Nigeria and Ghana

Spaces Waterfall, Magwa Crescent, First Floor, Waterfall City, Midrand, South Africa

☎ +27 10 009 5421

Asia offices

Kuala Lumpur, Malaysia

Contact details for Malaysia, Mongolia, Myanmar, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam, Brunei Darussalam, China, Hong Kong, Indonesia, Japan and Macau

Common Ground QS SDN. BHD, Unit 39-02, Tingkat 39, East Wing, Q Sentral, No. 2A, Jalan Stesen Sentral 2, Kuala Lumpur, Sentral, 50470, Kuala Lumpur

☎ +603 9213 1644

Bangalore, India

Contact details for India and Nepal

05-105, No. 78/9, WeWork, Vaishnavi Signature, ORR, Bellandur Village, Varthur Hobli, Bengaluru - 560103, Karnataka

☎ +91 7743028724 (North & East India)

☎ +91 9930240424 (West India)

☎ +91 9740024448 (South India)

☎ +977 9808234795 (Nepal)

Contact details for Sri Lanka and Bangladesh

☎ +971 (0) 4 423 3899

Caribbean office

Kingston, Jamaica

Contact details for Antigua, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman, Grenada, Guyana, Jamaica, Trinidad & Tobago and Turks & Caicos Islands

Lee Gore Business Centre - Unit #15, 31 Upper Waterloo Rd, Kingston 10, Jamaica

☎ +1 876 924 7804, ext. 7808 / 6988


Contact details for Malta, Cyprus, Gibraltar, Turkey, Spain, Greece, Portugal, Romania, Poland, Belgium, Sweden and Switzerland

☎ +971 (0) 4 423 3899

Middle East office

Dubai, United Arab Emirates

Contact details for Afghanistan, Azerbaijan, Bahrain, Egypt, Jordan, Kuwait, Lebanon, Oman, Palestine, Qatar, Saudi Arabia, Turkey, UAE, Tunisia, Iran, Iraq and Kazakhstan

Dubai Knowledge Park, Office 105, Block 12, Dubai, United Arab Emirates

☎ +971 (0) 4 423 3899