Housing qualifications and training courses

Last Updated: 13 Dec 2023

With a qualification in Housing, you can progress your housing career by learning how to work with colleagues and customers in a way that promotes safe, ethical and sustainable working practices.

You'll gain the skills to provide an enhanced service to customers by applying organisational policies and procedures - and once you've completed , there are opportunities to progress to higher level qualifications.

A Certificate or Diploma in Housing is designed for people already working in the housing industry. You should have experience in the industry and may even be working in a supervisory capacity.

This qualification is ideal if you want to progress your career further, perhaps into a managerial role, or if you want to expand your skill set.

Available to deliver in the following:

England
Wales – please check QiW website for available funding
Scotland
Northern Ireland

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form.

General Information

What Is Involved In Studying This Course?

For the Level 2 qualification you will cover the following areas:

develop and maintain relationships with stakeholders in a housing context
maintain professional behaviour and working relationships in a housing context
maintain the health, safety and security of self and others.

For Level 3, you'll cover key themes including:

promoting safe, ethical and sustainable housing
developing positive relationships with customers
managing properties and leasing arrangements
encouraging positive community values.

Which Level is right for me?

Level 2
You are working in the industry as a housing officer. You are looking to gain further experience in skills such as working with others and promote equality and diversity.

Level 3
You've worked in the housing industry for some time - you have plenty of experience and your work might involve supervising others or managing resources. You want to develop your skills further, perhaps to move into a management role.

What Careers Can This Lead To?

These qualifications are ideal for those working in the housing industry who either want to benchmark or diversify their skills or for those who want to demonstrate that they are working to higher management level .

Once you've completed the Level 2 Certificate in Housing, you can progress to the Level 3 Certificate or Diploma in Housing.

What Is Involved With Delivering This Course?

Qualifications in Housing are designed for people who are working in the housing industry - whether they have just a little bit of experience or many years' worth.

Learners completing either the Level 2 Certificate in Housing or Level 3 Certificate or Diploma in Housing are assessed on a portfolio of evidence, which they'll add to as they complete the qualification.

To find all the requirements for assessment and delivery, download the qualification handbooks from the centre documents section.

You must make sure they can access all the resources they need to complete the qualification.

Level 2

Level 2 will suit you if you are working as a housing officer and are looking to gain further experience and skills.

To achieve the Level 2 qualification, you'll need to complete the following mandatory units:

Develop and maintain relationships with stakeholders in a housing context
Maintain professional behaviour and working relationships in a housing context
Maintain the health, safety and security of self and others.

Optional units include:

Process documentation relating to housing activities
Undertake promotional activity within the housing sector
Advertise and market properties.

For a full list of units, please refer to the qualification handbook in the centre documents section.

What Careers Can This Lead To?

This qualification is ideal if you're working in the housing industry, perhaps already supervising others, but want to increase and diversify your skills.

With a Certificate in Housing, you can progress to the Level 3 Diploma in Housing.

Level 2 NVQ Certificate in Housing (6207-02)

Last Registration Date: 31 Mar 2024

Level 2 NVQ Certificate in Housing

Accreditation No: 500/9140/2 This is a reference number related to UK accreditation framework
Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
Credits: 16 Credits are a measure of the size of the qualification
Guided Learning Hours: 100 - 169 This is the average contact time a centre would typically commit
Total Qualification Time: 160 The total time for the qualification
Key Stage: Data unavailable This shows the equivalent Key Stage level.
Last Certification: 31/03/2026 This is the last date that a certificate can be issued
Qualification fees in the UK: £206.00 Our typical price is the one that is most often paid by a centre for a completed learner. Some prices are made up of multiple charging points so action like taking difference units or specialisms to complete and resitting assessments may mean the cost for some learners differs.

Level 3

Level 3 is ideal if you've worked in the housing industry for some time - you have plenty of experience and your work might involve supervising others or managing resources. You want to develop your skills further, perhaps to move into a management role.

At Level 3 you can choose to do a shorter certificate or a longer diploma. Both require that you complete three core units:

Promote safe, ethical and sustainable practice in housing
Plan own professional development within housing
Develop positive relationships with customers and colleagues in providing a housing service.

You also complete a range of optional units, depending which length of qualification you've chosen. Examples of units are:

Certificate in Housing

Organise the maintenance and repair of property
Provide housing advice and guidance to customers
Enable housing customers to establish and maintain contacts and interests in isolating situations.

Diploma in Housing

Set up and manage tenancy, licence and leaseholder agreements
Respond to possible breaches of agreements in the housing sector
Work with customers and groups to develop the community
Provide support to customers to reduce the risk of homelessness.

For a full list of optional units, download the course handbooks from the centre documents section.

What Careers Can This Lead To?

This qualification is ideal if you're working in the housing industry, perhaps already supervising others, but want to increase and diversify your skills.

With a Certificate in Housing, you can progress to the Level 3 Diploma in Housing.

Level 3 NVQ Certificate in Housing (6207-03)

Last Registration Date: 31 Aug 2026

Level 3 NVQ Certificate in Housing

Accreditation No: 500/6690/0 This is a reference number related to UK accreditation framework
Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
Credits: 27 Credits are a measure of the size of the qualification
Guided Learning Hours: 75 - 145 This is the average contact time a centre would typically commit
Total Qualification Time: 270 The total time for the qualification
Key Stage: Data unavailable This shows the equivalent Key Stage level.
Last Certification: 31/08/2029 This is the last date that a certificate can be issued
Qualification fees in the UK: £225.00 Our typical price is the one that is most often paid by a centre for a completed learner. Some prices are made up of multiple charging points so action like taking difference units or specialisms to complete and resitting assessments may mean the cost for some learners differs.

Here you can find all documents related to this suite of qualifications.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to Walled Garden and visiting the Administration section of the relevant qualification catalogue page.

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form.

Housing (6207)