Updates, Newsletters & Webinars

For the latest news on our Business skills qualifications, apprenticeships, resources, events and webinars.


Upcoming events 

TBC


Updates

Customer Service Practitioner - updated documentation review July 2025 (YouTube)

Medical Administration qualifications update July 2020 (PDF)

Medical Administration qualifications update June 2020 (PDF)


Past webinar events

Level 2 Administration Assistant webinar April 2025
Watch the webinar (YouTube) | Download the slides (PDF) | Read the FAQs (PDF)

Customer Service Specialist Level 3 November 2022 Update
Watch the webinar (YouTube) | Download the slides (PDF) | Read the FAQs (PDF)

Customer Service Specialist Level 3 April 2022 Update
Watch the webinar (YouTube) | Download the slides (PDF)

Level 3 Business Administrator AP03 recap webinar Dec 2021
Watch the webinar (YouTube) | Download the slides (PDF)

Public Service Operational Delivery Offer
Watch the webinar (YouTube) | Download the slides (PDF) | Read the FAQs (PDF)

Level 3 Business Administrator Assessment Plan (Update 3)
Watch the webinar (YouTube) | Download the slides (PDF) | Read the FAQs (PDF)

Level 3 Business Administrator Assessment Plan (Update 2)
Watch the webinar (YouTube) | Download the slides (PDF)

Customer Service Specialist live webinar March 2021
Watch the webinar (YouTube) | Download the slides (PDF)

Level 3 Business Administrator Introduction to AP03 Assessment Plan
Watch the webinar (YouTube) | Download the slides (PDF) | Read the FAQs (PDF)

Customer Service Specialist overview Sept 2020
Watch the webinar (YouTube) | Read the Q&A (PDF)

Business Skills Covid-19 assessment mitigation for 2020 webinar (YouTube)

Customer Service Practitioner showcase guidance and improvement event
Watch the webinar (YouTube) | Read the FAQs (PDF) | Watch the Q&A (YouTube)


Newsletters

All About Business Newsletter – October 2023 (PDF)

All About Business Newsletter - December 2022 (PDF)

All About Business Newsletter - March 2022 (PDF)

All About Business Newsletter - March 2021 (PDF)

All About Business Newsletter - September 2020 (PDF)

All About Business Newsletter - March 2019 (PDF)

All About Business Newsletter - May 2018 (PDF)