Updates, Newsletters & Webinars

For the latest news on our Business skills qualifications, apprenticeships, resources, events and webinars.

Upcoming events 

(1 November 2023) Face to face EPA roadshow for Business Admin and Customer Service (Leyland NW)

(21 November 2023) Face to face EPA roadshow for Business Admin and Customer Service (Plymouth)

(22 November 2023) Face to face EPA roadshow for Business Admin and Customer Service (Bristol)

(30 November 2023) Face to face EPA roadshow for Business Admin and Customer Service (Surrey)

Updates

Medical Administration qualifications update July 2020 (PDF)

Customer Service Witness Testimony dispensation update (YouTube)

Medical Administration qualifications update June 2020 (PDF)

Past webinar events

Customer Service Specialist Level 3 November 2022 Update
Watch the webinar (YouTube) | Download the slides (PDF) | Read the FAQs (PDF)

Customer Service Specialist Level 3 April 2022 Update
Watch the webinar (YouTube) | Download the slides (PDF)

Level 3 Business Administrator AP03 recap webinar Dec 2021
Watch the webinar (YouTube) | Download the slides (PDF)

Public Service Operational Delivery Offer
Watch the webinar (YouTube) | Download the slides (PDF) | Read the FAQs (PDF)

Level 3 Business Administrator Assessment Plan (Update 3)
Watch the webinar (YouTube) | Download the slides (PDF) | Read the FAQs (PDF)

Level 3 Business Administrator Assessment Plan (Update 2)
Watch the webinar (YouTube) | Download the slides (PDF)

Customer Service Specialist live webinar March 2021
Watch the webinar (YouTube) | Download the slides (PDF)

Level 3 Business Administrator Introduction to AP03 Assessment Plan
Watch the webinar (YouTube) | Download the slides (PDF) | Read the FAQs (PDF)

Customer Service Specialist overview Sept 2020
Watch the webinar (YouTube) | Read the Q&A (PDF)

Business Skills Covid-19 assessment mitigation for 2020 webinar (YouTube)

Customer Service Practitioner showcase guidance and improvement event
Watch the webinar (YouTube) | Read the FAQs (PDF) | Watch the Q&A (YouTube)

Newsletters

All About Business Newsletter – October 2023 (PDF)

All About Business Newsletter - December 2022 (PDF)

All About Business Newsletter - March 2022 (PDF)

All About Business Newsletter - March 2021 (PDF)

All About Business Newsletter - September 2020 (PDF)

All About Business Newsletter - March 2019 (PDF)

All About Business Newsletter - May 2018 (PDF)