Advice and Guidance Support (3569)

Last Updated: 20 Jan 2020
These qualifications are for those working with clients in organisations providing advice and guidance services, on a professional or voluntary basis.
They are for anyone aged over 16 (Level 3) or 18 (Level 4) providing advice and guidance in a professional or voluntary role. You could be working in careers guidance, for a trade union, in a school, in housing, human resources or in health and social care.
Available to deliver in the following:
  • England
  • Wales
  • Scotland
  • Northern Ireland

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form. 

General Information

What Is Involved In Studying This Course?

You can choose the qualification that demonstrates the specialist knowledge and skills you have developed, such as:

  • Understanding legislation and procedures
  • Negotiating on behalf of clients
  • Providing and maintaining information materials.

You will learn in the work environment.

Assessment will include a portfolio of evidence to meet the criteria of the qualification, recognition of prior learning and successfully following of a development programme.

Which level is right for me?

Level 3
Your role involves providing advice and guidance directly to clients, reporting to line management as well as associated services. You may also supervise and support other staff members.

Level 4
Your role involves providing specialist advice and guidance to clients, reporting to senior management and networking with associated services, and managing, negotiating, training, evaluating and developing the service provision.

What Careers Can This Lead To?

These qualifications can help you to progress in a wide range of advice and guidance roles, including:

  • Connexions adviser
  • Business link adviser
  • Advice provider within educational institutions
  • Counselling provider
  • Training and human resources personnel
  • Administrator.
What Is Involved With Delivering This Course?

To deliver these qualifications you will need suitably qualified staff to carry out training and assessment.

You will also need suitable facilities to carry out the required training to enable learners to achieve industry standards.

To find all the resource requirements, download the handbooks from the centre documents section.

Centres currently offering the Level 3 and 4 NVQ in Advice and Guidance (3069) can gain automatic approval.

Level 3

This level is ideal if your role involves providing advice and guidance directly to clients, reporting to line management as well as associated services. You may also supervise and support other staff members.

To earn a qualification, you must complete a range of mandatory and optional units, including:

  • Establish communication with clients for advice and guidance
  • Assist advice and guidance clients to decide on a course of action
  • Manage personal case load.

For a full list of units, download the qualification handbook from the centre documents section.

What Careers Can This Lead To?

These qualifications can help you to progress in a wide range of advice and guidance roles, including:

  • Connexions adviser
  • Business link adviser
  • Citizens Advice Bureau staff member
  • Advice provider within educational institutions
  • Counselling provider
  • Training and human resources personnel
  • Receptionist
  • Administrator.
Level 3 NVQ in Advice and Guidance (3569-03)
Last Registration Date: 31 Dec 2023 Supportive services: Learning Assistant

Level 3 NVQ Certificate in Advice and Guidance

  • Accreditation No: 600/1617/6 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 21 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 132 - 144 This is the average contact time a centre would typically commit
  • Total Qualification Time: 210 The total time for the qualification
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2026 This is the last date that a certificate can be issued

Level 4

This level is ideal if your role involves providing specialist advice and guidance to clients, reporting to senior management and networking with associated services.

To earn this qualification, you must complete a range of mandatory and optional units, including:

  • Support clients to make use of the advice and guidance service
  • Stage and manage the mediation process
  • Provide support for other practitioners.

For a full list of units, download the qualification handbook from the centre documents section.
What Careers Can This Lead To?

These qualifications can help you to progress in a wide range of advice and guidance roles, including:

  • Connexions adviser
  • Business link adviser
  • Citizens Advice Bureau staff member
  • Advice provider within educational institutions
  • Counselling provider
  • Training and human resources personnel
  • Receptionist
  • Administrator.
Level 4 NVQ in Advice and Guidance (3569-04)
Last Registration Date: 31 Dec 2022 Supportive services: Learning Assistant

Level 4 NVQ Diploma in Advice and Guidance

  • Accreditation No: 600/1632/2 This is a reference number related to UK accreditation framework
  • Type: Credit based qualification This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 37 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 213 - 269 This is the average contact time a centre would typically commit
  • Total Qualification Time: 370 The total time for the qualification
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/12/2025 This is the last date that a certificate can be issued

Additional information for centres

Learning Assistant

LEARNING ASSISTANT IS AVAILABLE FOR THIS QUALIFICATION

Learning Assistant is an innovative and cost effective e-portfolio solution that allows colleges and training providers to dramatically improve the delivery of their vocational qualifications.

Learn more about Learning Assistant >

Here you can find all documents related to this suite of qualifications.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to walled-garden.com and visiting the Administration section of the relevant qualification catalogue page.

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form. 

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