“Assured suited us because our programme is so niche – there’s nothing like it anywhere else. It was so flexible to our needs, and that’s why we went with City & Guilds, because of that flexibility.”
Rosie Brady, Training Partner, Veolia
With a new programme and facility, it was important to Veolia to demonstrate that their training was high quality. And knowing their programme is reviewed again each year as part of their Assured renewal keeps the team at Veolia motivated to continually improve it.
“It helps us check ourselves. We didn’t have anything to benchmark against – having the Assured programme helped us achieve a really good quality training programme that we’re very proud of.”
Rosie Brady, Training Partner, Veolia
The impact of Veolia’s Assured training has been felt right across the business, with a positive effect on recruitment, retention, development and, perhaps most importantly, on how customers see Veolia’s engineers. With the ability to view technicians’ digital credentials from City & Guilds, customers have confidence that the person on site knows exactly what they’re doing.
That confidence is echoed by the technicians going through the training themselves. The reaction from employees has been overwhelmingly positive – many had been asking for this level of training and Veolia listened.
The next goal for the team is to build on this pathway and expand their training portfolio by keeping up to date with the latest technologies in water treatment and ensuring their employees are trained to a high standard.
City & Guilds can help you achieve your goals – for your L&D team and your wider business. Find out more about Assured or talk to our Skills Specialists, who have years of experience working with companies like yours.