Digital Solutions Managers

Our Digital Solutions Managers are here to support colleges and training providers to ensure that they are well set up to deliver a great learning experience, enabled by technology.

Find out more about the team and how they can help you.

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Sam Warsop

City & Guilds and ILM Senior Digital Solutions Manager

Sam has over eight years of experience working with organisations to implement and improve their digital delivery and capability. As Senior Digital Solutions Manager Sam is responsible for ensuring that City & Guilds customers receive a great service and support with the digital product portfolio.

Sam has built her experience and knowledge working with our large customer accounts offering account management, training and her expertise to make the most with their e-portfolio solutions and product implementations.

“I love supporting customers from demonstration to onboarding success. I like customers to feel confident in their own abilities to use the platform and to deliver a great experience and support via our systems to learners.  I am here to support you so please reach out to me at any time, and I’ll be happy to help”.

+44 (0) 75540 08498

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Isha Ball

City & Guilds and ILM Digital Solutions Manager

Isha previously worked for her local Council in the Outdoor Education sector and has held management positions within the Hospitality industry. 

Since joining City & Guilds in 2021 Isha has worked closely with our customers, supporting them with our digital portfolio of products and services so that they can deliver an excellent EPA experience for their apprentices.   

Isha’s wealth of experience in customer facing roles has equipped her with the skills and knowledge to support providers to enhance their EPA delivery. 

“This rewarding role allows me to help people from all backgrounds to achieve their goals and have the opportunity to become whatever they want to be. I am very excited to be able to support customers as they help their apprentices work towards their career aspirations. I am always here to help if you need any support from me on our digital platforms.”

+44 (0) 7525 813987

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Ashleigh Beckingham

City & Guilds and ILM Digital Solutions Manager

Ashleigh began her career in primary education, and then moved to City & Guilds where she has been supporting colleges and training providers for over five years.

In her time at City & Guilds Ashleigh has built up significant experience in understanding the challenges customers face to guide learners through their qualifications and apprenticeships from start to finish. This knowledge helps her to identify the right solution for each individual organisation, so they that they enhance their delivery and drive better learner outcomes.

More recently, with the pace of digital transformation accelerated by the pandemic, many organisations have begun their journey from delivering face-to-face to a blended approach and Ashleigh has supported a number of organisations to take the right steps with e-portfolio solutions.

"It gives me a great feeling to know that I have played a part in supporting colleges and providers to make enhancements to their delivery models which, in turn, benefit their learners with the qualifications and apprenticeships to take them to the next step in their career.” 

+44 (0) 77307 64861

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Laura Dean

City & Guilds and ILM Digital Solutions Manager

Laura has worked in Further Education for the last 20 years, with many years at Hull Training and Adult Education. Over that time Laura developed in depth knowledge of Government funded courses to enhance employability skills within her local area, and later within apprenticeships including the new standards and functional skills reforms. 

As a Digital Solutions Manager Laura’s prior knowledge within FE has enabled her to focus on supporting customers through their journey to adopt a new digital solution or transition from their existing model.

The Digital Solutions provided by City and Guilds enhance the time and work of not only the assessors, administrative teams, managers and training staff but ultimately the learners and their journey. Laura’s aim is to help customers identify which solutions are the best fit for their customers to enhance their provision.

“Having worked in the learning sector for a number of years I am passionate about making the learners journey a positive experience and having the right tools to allow them to reach their potential.”

+44 (0) 77307 64909

As part of a wider support team, including Technical Advisors and Industry Managers, they also help to deliver webinars on the process of end-point assessment.

To learn more about the wider support we offer visit our EPA support page