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EPA document library

EPA guidance and support documents

A collection of user guides, documents, webinars and videos to support you through every step in your EPA journey. This library includes all our T&Cs, policy and process guidance, pricelists.

Our EPA service – information, terms and conditions

Manual for our EPA service
Our T&Cs and guide to our expert-led EPA service are now in one handy manual. When you enter an EPA agreement with us, you are accepting the T&Cs in this manual. It is therefore essential that all parties read this document.
Download version 6.0 >
Download - version 5.2 *expires 30 July 2022 >

What is end-point assessment (EPA)?
A handy video to share with your teams, employers and apprentices about end-point assessment.
Watch >

What is an independent end-point assessor (IEPA)?
Share our short video with apprentices, colleagues and clients to explain the role and responsibilities of IEPAs.
Watch >

Role of independent End-point
To help you understand the Independent End-point Assessor (IEPA) role better, here’s a guide to what an IEPA can and can’t do, to ensure independence.
Download >

Finding out more about apprenticeship standards

Apprenticeship factsheets
Factsheets are available for all apprenticeships and outline the high level requirements in the assessment plan and gateway to EPA.
View >

Apprenticeships product list (GTM)
Our master list of all apprenticeship products and services, including what is coming soon. This list is updated fortnightly.
Download >

End-point assessment packs
We produce end-point assessment packs for each apprenticeship standard where we offer EPA. These include details behind the standard and assessment plan as well as guidance on grading and preparing apprentices. We strongly advise you to read this document before registering apprentices to be confident they’re on the right standard. These documents can be found in the ‘documents’ tab on each apprenticeship webpage.
View >

EPA pricelist
A full pricelist for our EPA service. Prices for resits are available on Walled Garden.
Download >

ESFA guide to English and Math exemptions
The ESFA sets the English and maths qualifications and grades apprentices need to be exempted from the English and maths requirements of the standard.
Download >

EPA application / booking process

Your 8-Stage EPA journey with City & Guilds and ILM
Our new guide to the EPA journey will walk you through each of the 8 stages of EPA, from choosing an end-point assessment organisation (EPAO) through to results and certification. Split into the eight key stages of EPA, it aims to give you clear guidance of what you need to do and where you can get support and more information at each stage of the journey.
Download >

Form for new customers booking EPA only
If you are not currently a City & Guilds or ILM centre and wish to book EPA, you will need to complete this application form. We will process this form within 5 working days.
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EPA Gateway Redundancy form
The purpose of the form is for centres to complete if an apprentice has been made redundant but it still eligible to go through EPA. It will need to be uploaded as part of their gateway declaration process but if an apprentice is post gateway, it can be sent through to
Download the form >

Our platforms

Uploading gateway evidence
Please find a short guide to submitting evidence for gateway.
Download the guidance >

GoToMeeting – customer guidance for remote assessments
For any EPA which includes remote assessment, such as a professional discussion, presentation or interview, our IEPA will use GoToMeeting to facilitate the assessment. This guidance document explains steps you will need to take prior to the remote assessment and what to you will need to do on the day of the assessment.
Download >

e-volve centre user guide
e-volve is our platform for apprentices to sit tests and exams securely and easily. This user guide includes all you need to manage on-screen assessments.
Download >

EPA how to book evolve
A short guide on how to place online exams / evolve assessments for City & Guilds End Point Assessment learners.
Watch >


Funding and policy FAQs
Our resident funding expert, Bryony Kingsland, has put together this list of FAQs, including guidance on funding, off-the-job learning requirements, inspections, auditing and more.
Download >

Our policies and how to submit an enquiry about EPA results

Enquiries about results and appeals
If you wish to submit an enquiry about EPA results, this guide talks you through our process and stages.
Download >

Enquiry form about EPA results
You’ll need to complete this form to make an enquiry about an EPA result.
Download >

EPA policy for malpractice
A document which outlines how City & Guilds manages instances of suspected malpractice.
Download >

Suspected malpractice notification checklist
A useful checklist to assist EPA customers, when completing a notification of suspected malpractice by apprentice(s) or their staff in respect of EPA.
Download >

Suspected staff malpractice notification form
This form must be used to notify City & Guilds EPAO, of suspected malpractice involving an approved EPA customer’s staff.
Download >

Guidance and checklists for employer, providers and apprentices

Special educational needs guidance (SEN)
Download >

Apprentice EPA Preparation Guide
Download >

Supplementary checklist for apprentices
This document sets out some reminders of what apprentices need to do prior to the EPA event, and on the day itself.
Download >

How to choose an EPA organisation – guidance for employers
These handy checklists will help you stay on top of some of the tasks in the run up, during and after EPA. Complete your details and we’ll email you the documents.
Download >

The City & Guilds and ILM EPA service
We’ve put together some information for training providers to share with employer partners about using our quality EPA service.
Download >

What a best practice portfolio of evidence looks like
Supporting centres to adopt a consistent and effective approach to portfolios of evidence for both structure and content
Watch >

Resits and retakes

Apprentices who fail an assessment component of their EPA should be offered the opportunity to resit or a retake. The definitions of resit and retake are:

Resit - taking the EPA again, without any extra learning.

Retake - taking the EPA again, after further training.

For some EPAs, there are restrictions on resits/retakes. For example, specific limits on:

  • the number of resits permitted,
  • the number of retakes permitted,
  • the time period that must elapse between resit and/or retakes, or
  • the time period allowed for completing any resit/retakes (after which the entire EPA must be taken again).

Guidance on resits and retakes

Application form for additional attempts