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If you need to query a result, the resources below explain the post-results services available, including reviews of marking, clerical checks and EPA result reviews, along with the relevant submission deadlines.
Post-results services for end-point assessment
If you believe an end-point assessment (EPA) result may be inaccurate, our post-results services for end-point assessment guide explains the review process available. This document outlines how to request a review of results.
Read the document >
Request to review marking or have a clerical check for knowledge tests
This form is for centres to request a review of marking or have a clerical check for a knowledge test. Requests must be submitted to City & Guilds within 40 working days of the date the result was visible on Walled Garden.
Use this form to apply >
Request to review an end-point assessment result
You’ll need to complete this form to request a review of an EPA result. Requests must be submitted to City & Guilds within 20 working days of the result date.
Use this form to request a review >
Resits and retakes work differently for end-point assessment (EPA) and apprenticeship assessment. Resits do not require the apprentice to undertake any further training or learning to pass the assessment. Retakes require further training and learning for the apprentice to demonstrate they are working at or above the level set out in the occupational standard. In summary:
- Resit – taking the apprenticeship assessment or EPA again, without any extra learning.
- Retake – taking the apprenticeship assessment or EPA again, after further training.
Apprenticeship assessment resits and retakes
City & Guilds does not limit an apprentice’s ability to achieve a distinction grade nor does it place a cap on the grade an apprentice can achieve. The only exception is where a mandatory qualification restricts the number of permitted attempts. Where this applies, it will be stated in the Apprenticeship Assessment Handbook, and the qualification rules must be followed.
Therefore, unless otherwise specified, there are no restrictions on the number of resits or retakes an apprentice may take, any minimum time period that must elapse between resits or retakes, or time required between internal and external assessment components.
End-point assessment resits and retakes
The guidance below applies only to end-point assessment (EPA). Apprentices who fail an assessment component of their EPA should be offered the opportunity to resit or a retake. For some EPAs, there are restrictions on resits/retakes. For example, specific limits on:
- the number of resits permitted,
- the number of retakes permitted,
- the time period that must elapse between resit and/or retakes, or
- the time period allowed for completing any resit/retakes (after which the entire EPA must be taken again).
Where an end-point assessment component must be resat or retaken, and the assessment plan states that the resulting grade will be capped at a pass, exceptional circumstances may be submitted for consideration. Please use the application form below to request a review of exceptional circumstances relating to a resit or retake grade.
If the assessment plan requires all assessment components to be taken within a specified time period, after which the entire EPA must be resat or re-taken, you may request an extension on behalf of the apprentice where exceptional circumstances apply.
Please note that a resit or retake cannot be used to improve the original grade where an apprentice has already passed their EPA.
Guidance on resits and retakes
Application form for additional attempts or extensions to the duration for an EPA
Exceptional circumstances for resit/retake grades
Access arrangements are agreed before an assessment. They allow apprentices with specific needs, such as special educational needs, disabilities or temporary injuries to access the assessment and show what they know and can do without changing the demands of the assessment. Access arrangements are the principal way in which City & Guilds complies with their duty under the Equality Act 2010 to make ‘reasonable adjustments’.
There are some access arrangements where you need to apply for approval, before the assessment takes place and other access arrangements where the decision is delegated to providers:
- There are some access arrangements, like extra time, where an application to City & Guilds is always required.
- For other access arrangements, an application is only required for externally-supervised assessments.
An application is always required for:
- extra time (including 25%)
- practical assistant
- reader / computer reader
- scribe (including speech recognition technology)
Applying for access arrangements
Providers can now apply on Proficient for access arrangements. Please complete a separate application for each access arrangement.
Reasonable Adjustments Proficient Centre Guidance on evidence requirements (PDF)
Evidence checklist (Word)
Please note:
- City & Guilds may request to see copies of the evidence to support this application
- applications cannot be accepted from apprentices or third parties (eg employers)