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Switch your EPA to City & Guilds

5 reasons to switch your end-point assessment to City & Guilds

Get access to unrivalled support and tools to help you and your apprentices proactively plan for EPA

Finding an end-point assessment organisation (EPAO) that works for you is easy with City & Guilds.

We offer a flexible service and wraparound support to help you prepare for EPA at every stage. With us, you’ll get tailored support from our dedicated teams, access to online tools to help keep track of key milestones, assessment plans to guide your delivery and lots more – discover five reasons to work with us today.

1. Capability, capacity and scale

Your apprentices are in safe hands with us. We’ve overseen over 80,000 EPAs across multiple standards with a 90% pass rate and will support you to help them pass first time.

2. We are the market leader in EPA

We delivered the highest number of Ofqual-regulated apprenticeship assessments according to official statistics published by the regulator, with almost 19,000 EPAs completed in 2023 and 2024. Equivalent to 13.1% of total completed end-point assessments

Examples of City & Guilds support resources: EPA handbooks and Provider Success Guide

Examples of City & Guilds support resources: EPA handbooks and Provider Success Guide

3. Flexible assessment booking service

For the majority of our face-to-face assessments you can secure bookings prior to gateway to support your planning and timely completions. Over 90% of preferred booking dates are secured for apprentices, rising to almost 100% of preferred booking dates secured using our pre-gateway service.

4. Unrivalled assessment preparation resources 

From planning documents to assessment examples and mock tests, we offer a wealth of resources in EPA Pro and SmartScreen to help you proactively prepare and ensure that your apprentices have the right tools in the run up to their assessment. 

5. Specialist EPA and technical support teams 

Our dedicated EPA partnership teams, industry managers, technical advisors and digital solutions managers are on hand with expert advice and guidance to help maximise your apprentices’ opportunities from start to finish.

How to switch your EPAO to City & Guilds

Download our EPA switch guide below to learn more about the support resources available to our customers. 

To register your interest in working with us as your EPAO, fill in our short EPA call back form and our team will be in touch to walk you through the process.

You can also speak to our teams on 0192 4930 800.  

Download our EPA switch guide

End to end support

Our dedicated teams and learning resources are available to help you proactively prepare for EPA at every stage of the journey. 

A personal approach – our EPA and sector specialists are here to help

We have a dedicated technical advisor  for each sector, whose role is exclusively to offer industry and education expertise. In addition, our EPA Partnership Managers support customers with the EPA process and provide guidance to ensure a smooth journey.

High-quality experienced assessors

Our assessors undergo rigorous vetting and training, and are closely supported and monitored by a Lead Assessor and Associate Manager.

Meaningful feedback for all grade outcomes

Our assessors provide structured feedback for all grade outcomes including for those who have passed. Feedback provides valid and reliable information that you and your apprentices need to enable continuous improvement.

Special considerations and reasonable adjustments

All our policies support special considerations, reasonable adjustments, appeals, complaints, and re-sits and are available on the City & Guilds website.