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Business and customer service apprenticeship standards

Build the business and customer service skills behind successful organisations

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Where business and customer service apprenticeships build real-world skills

Business and customer service apprenticeships build the skills needed for successful organisations. From business administrators and team leaders to project managers, operations professionals and customer service specialists, our apprenticeship standards equip learners with practical experience to succeed in today’s evolving business world. Through hands-on learning from experienced professionals in real work settings, apprentices develop practical, career-ready skills while earning a competitive salary.

Whether you already deliver business apprenticeships or are looking to expand your offer, stay up to date with the latest developments, available standards and practical guidance across our business apprenticeship offer. Explore what’s available now, what’s coming next, and how we can support you through change with confidence. 

As skills reforms continue to reshape apprenticeships in England, we’re here to support you with clarity, consistency and confidence. Alongside this, we continue to deliver high-quality end-point assessments (EPAs), ensuring a reliable experience that supports successful outcomes for every apprentice and their employer. 

Now live

Level 2 Administration Assistant (9562) open for approval

Apprenticeship assessment

 
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Apprenticeship overview

Level 2 Administration Assistant
Duration:
12 months
Funding: £4,000

Assessment methods includes:
Portfolio of evidence
Question and answer assessment

Applications for approval now open

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Build the administration skills that keep organisations running

The Level 2 Administration Assistant apprenticeship helps organisations improve efficiency and support day-to-day operations through effective administrative support.

Designed for apprentices starting their career in administration, the programme is ideal for those working in:

    Business administration and office support

    Customer and client services

    Finance administration

    Human resources administration

    Operational support teams

    Public, private and third sector organisations of all sizes

Aligned to the ST1472 Administration Assistant occupational standard, this apprenticeship equips apprentices with the knowledge, skills and behaviours needed to carry out routine administrative tasks, support colleagues and contribute to efficient organisational operations. Apprentices develop the skills to use digital systems and tools, manage information accurately and communicate effectively with stakeholders, helping organisations deliver high-quality services and achieve their business objectives.

If your organisation is approved to deliver 3473-03, 4428-02/03, 4710-04, or 5528-02/03, then you may be eligible for fast-track approval.

Interested in our business apprenticeships?

Get in touch with us today.

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Business and customer service apprenticeships available now

Explore our range of business and customer service apprenticeships, designed to support high-quality delivery, learner progression, and employer relevance in a fast-moving sector.

What sets us apart

Designed to build confidence, strengthen competence, and inspire excellence, our digital apprenticeships help learners progress in their digital careers. 

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Industry-relevant, future-focused

    Developed with industry through our Digital Employer Industry Board, bringing together employers and sector experts to ensure our digital products and services reflect the needs of today’s workplaces

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Unrivalled support

    Dedicated Partnership Team and specialist advisors    

    Access to webinars, network events, and curriculum planning support                        

flexible and scalable delivery half cover

Flexible & scalable delivery

    No specialist delivery requirements

    Workplace-relevant assessments that enhance employability

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Proven capability & scale

    Over 100,000 EPAs delivered with a 90% pass rate

    Market leader in EPA certifications with 13.1% of total EPAs completed

Interested in our business apprenticeships?

Get in touch with us today.

Get in touch