Apprenticeship Assessment for Administration Assistant qualifications and training courses

Last Updated: 26 Aug 2026

Product code 9562

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This occupation is found in all sectors and industries and includes all sizes of organisations from small to large businesses. Assistant administrators have a highly transferable set of knowledge, skills and behaviours that can be applied across the public, private and third sector.

The broad purpose of the occupation is to carry out routine administration tasks that support operations. The work is carried out under supervision following set procedures for tasks. An assistant administrator is an integral part of the team and organisation responsible for supporting the efficient organisational functions and operations. The assistant administrator is responsible for assisting colleagues with routine duties. These can vary depending on the team structure and size of business. They use digital systems and tools to collate, extract and enter data. An assistant administrator's work can include tasks such as routine data entry and providing support to team members to help ensure that daily activities are carried out within agreed timescales and quality expectations. They may also work, under supervision, more widely in the organisation to meet organisational priorities. They represent the organisation when dealing with internal and or external stakeholders.

In their daily work, an employee in this occupation interacts with colleagues, supervisors, senior managers, clients, customers, contractors, suppliers, service users, and government agencies. Within their organisation they may be asked to work with or act as a point of contact for other departments and colleagues within the organisation such as IT departments, finance and human resources. They must be able to take and respond to feedback from their supervisor in order to meet the needs of the organisation. Assistant administrators are flexible responding to organisational priorities and changing needs. They may have access to sensitive information

An employee in this occupation will be responsible for routine administration tasks directed by supervisors providing support to meet the needs of the organisation. Areas of work will be unique to each organisation and to the nature of the role.

Assessment

Full-time learners will typically spend 12 months on-programme working towards meeting the Occupational Standard for the Apprenticeship Assessment in Administration Assistant, with required off-the-job training as specified by the apprenticeship funding rules. The employer and centre should ensure that the learner has access to development opportunities to gain the required technical knowledge, skills and behaviours (KSBs), as outlined in the Occupational Standard.

There are no prescribed points when assessment should take place. Learners may be assessed at appropriate points (or milestones) throughout their apprenticeship. See the assessment instructions sections within this handbook to understand what is required for each assessment. The assessment for this apprenticeship includes the following:

Portfolio
Question and Answer

Learners must complete the English and maths formal qualification requirements as set out in the apprenticeship funding rules

How to register

Approval to deliver

To deliver this apprenticeship assessment, organisations must be an approved City & Guilds centre. If you are not approved as a City & Guilds centre, you can:

Become an Approved centre

If you are already approved as a City & Guilds centre, you can:

Apply for approval through the Quality Portal in Walled Garden by completing a Qualification Approval (QAP) form. Please note the option of using the Flex assessment will be available as soon as we have a programme of study (POS) number.
Apply for the Flex assessment only, to outsource the internal assessment to City & Guilds, go to the Quality Portal in Walled Garden and fill out an EPA-only application form.

Registration of apprentices
Registration of apprentices takes place in Proficient, our online administration platform.

Here you can find all documents related to this suite of apprenticeship.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to WalledGarden.com and visiting the Administration section of the relevant qualification catalogue page.