Apprenticeship Assessment for Administration Assistant qualifications and training courses

Last Updated: 07 Aug 2026

Product code 9562

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This occupation is found in all sectors and industries and includes all sizes of organisations from small to large businesses. Assistant administrators have a highly transferable set of knowledge, skills and behaviours that can be applied across the public, private and third sector.

The broad purpose of the occupation is to carry out routine administration tasks that support operations. The work is carried out under supervision following set procedures for tasks. An assistant administrator is an integral part of the team and organisation responsible for supporting the efficient organisational functions and operations. The assistant administrator is responsible for assisting colleagues with routine duties. These can vary depending on the team structure and size of business. They use digital systems and tools to collate, extract and enter data. An assistant administrator's work can include tasks such as routine data entry and providing support to team members to help ensure that daily activities are carried out within agreed timescales and quality expectations. They may also work, under supervision, more widely in the organisation to meet organisational priorities. They represent the organisation when dealing with internal and or external stakeholders.

In their daily work, an employee in this occupation interacts with colleagues, supervisors, senior managers, clients, customers, contractors, suppliers, service users, and government agencies. Within their organisation they may be asked to work with or act as a point of contact for other departments and colleagues within the organisation such as IT departments, finance and human resources. They must be able to take and respond to feedback from their supervisor in order to meet the needs of the organisation. Assistant administrators are flexible responding to organisational priorities and changing needs. They may have access to sensitive information

An employee in this occupation will be responsible for routine administration tasks directed by supervisors providing support to meet the needs of the organisation. Areas of work will be unique to each organisation and to the nature of the role.

Assessment

Full-time learners will typically spend 12 months on-programme working towards meeting the Occupational Standard for the Apprenticeship Assessment in Administration Assistant, with required off-the-job training as specified by the apprenticeship funding rules. The employer and centre should ensure that the learner has access to development opportunities to gain the required technical knowledge, skills and behaviours (KSBs), as outlined in the Occupational Standard.

There are no prescribed points when assessment should take place. Learners may be assessed at appropriate points (or milestones) throughout their apprenticeship. See the assessment instructions sections within this handbook to understand what is required for each assessment. The assessment for this apprenticeship includes the following:

Portfolio
Question and Answer

Learners must complete the English and maths formal qualification requirements as set out in the apprenticeship funding rules

How to register

Full approval
To offer this Apprenticeship Assessment, centres will need to gain both centre and qualification approval. Please refer to the document Centre Approval Process: Quality Assurance Standards for further information.

Centre staff should familiarise themselves with the structure, content and assessment requirements of the Apprenticeship Assessment before designing a course programme.

Fast-track approval

If your centre is approved to offer the 3473-03, 4428-02/03, 4710-04, or 5528-02/03, then you can apply for fast-track approval for the new 9562-12 using the fast-track approval form, available from the City & Guilds website.

Centres should use the fast-track form if:

there have been no changes to the way the qualifications are delivered
they meet all of the approval criteria in the fast-track form guidance notes.

Fast-track approval is available for 12 months from the launch of the Apprenticeship Assessment. After 12 months, centres will have to go through the full qualification approval process. The centre is responsible for checking that fast-track approval is still current at the time of application.

Please refer to the document Centre Approval Process: Quality Assurance Standards for further information.

Centre staff should familiarise themselves with the structure, content and assessment requirements of the qualifications before designing a course programme.

There are no documents available.