Apprenticeship Assessment for Administration Assistant qualifications and training courses

Last Updated: 07 Sep 2026

Product code 9562

Administration assistant professionals play a vital role in ensuring organisations operate efficiently. The Administration Assistant apprenticeship helps support the efficient running of day-to-day operations such as, managing correspondence, arranging meetings and bookings, carrying out data entry and data extraction, maintaining business records and databases, and providing general administrative support. Administration Assistants have a highly transferable set of knowledge, skills and behaviours that can be applied across a wide range of industries in the public, private and third sector.

Aligned to the ST1472 occupational standard, the apprenticeship equips learners with the practical knowledge, skills and behaviours required to carry out administrative tasks while supporting colleagues, customers and stakeholders across a wide range of business environments - in these real workplace contexts, apprentices can help organisations improve efficiency, maintain accurate records, support effective communication and contribute to the achievement of business objectives.

Key facts

Level 2
ST1472
9562-12 Level 2 Administration Assistant Apprenticeship
Typical duration: 12 months
Grades: Pass, Distinction

Assessment methods:

Portfolio (internally and externally quality assured)
Question and answer (externally assessed

General information

Who is this apprenticeship aimed at?

This apprenticeship is aimed at individuals who are either new to the workplace or working in an administrative support role and want to develop a strong foundation in business administration.

Typical learners may include:

Administrative Assistants
Office Assistants
Receptionists
Clerical Assistants
Business Support Officers
Data Entry Clerks
Secretaries
Records Administrators

It is particularly suitable for individuals who are at the beginning of their career. The programme provides a broad introduction to office and business operations, helping learners understand how organisations work and how administrative functions support business success. Many learners will support managers, teams or departments by coordinating routine activities, maintaining records, scheduling meetings and handling communications. The apprenticeship develops practical workplace skills, enabling individuals to work effectively with organisational processes, policies and digital tools. The skills gained are transferable across sectors including healthcare, education, local government, finance, retail, construction, technology and professional services.

What will apprentices learn?

Learners develop an understanding of the wider organisation and the role administration plays in supporting business objectives.

Designed around the ST1472 occupational standard, the apprenticeship develops the knowledge, skills and behaviours required an Assistant Administrator.

Apprentices learn how to:

Carry out routine administrative tasks and business processes
Use digital systems and software to enter, manage, and retrieve data
Support colleagues with daily operational activities
Communicate effectively with internal and external stakeholders
Organise and prioritise tasks to meet deadlines and quality standards
Handle sensitive information professionally and confidentially
Adapt to changing business needs and organisational priorities

Assessment

Full-time learners will typically spend 12 months on-programme working towards meeting the Occupational Standard for the Apprenticeship Assessment in Administration Assistant, with required off-the-job training as specified by the apprenticeship funding rules. The employer and centre should ensure that the learner has access to development opportunities to gain the required technical knowledge, skills and behaviours (KSBs), as outlined in the Occupational Standard.

There are no prescribed points when assessment should take place. Learners may be assessed at appropriate points (or milestones) throughout their apprenticeship. See the assessment instructions sections within this handbook to understand what is required for each assessment. The assessment for this apprenticeship includes the following:

Portfolio
Question and Answer

Learners must complete the English and maths formal qualification requirements as set out in the apprenticeship funding rules

How to register

Approval to deliver

To deliver this apprenticeship assessment, organisations must be an approved City & Guilds centre. If you are not approved as a City & Guilds centre, you can:

Become an Approved centre

If you are already approved as a City & Guilds centre, you can:

Apply for approval through the Quality Portal in Walled Garden by completing a Qualification Approval (QAP) form. Please note the option of using the Flex assessment will be available as soon as we have a programme of study (POS) number.
Apply for the Flex assessment only, to outsource the internal assessment to City & Guilds, go to the Quality Portal in Walled Garden and fill out an EPA-only application form.

Registration of apprentices
Registration of apprentices takes place in Proficient, our online administration platform.

Here you can find all documents related to this suite of apprenticeship.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to WalledGarden.com and visiting the Administration section of the relevant qualification catalogue page.