Once MFA is deployed to a platform, when you log in for the first time, you’ll be prompted to set up an account and verify your identity via email. Once MFA is deployed on all City & Guilds platforms you will have one set of login credentials to give you a more consistent experience. MFA adds a quick additional step to your login process, and it significantly enhances the security of your account.
MFA will be implemented in phases across City & Guilds platforms over several months. During the implementation phase some platforms will have MFA and while some platforms will not. In advance of each platform having MFA implemented we will notify platform users. You will have the opportunity to attend a webinar and ask questions. Please look out for a notice on our website or an email from us.
No. The verification code will be sent via email. The code will be sent to the email address you specify as your account login email address.
Your password needs to include a minimum of 8 characters and 3 out of 4 of lowercase or uppercase characters, numbers or symbols.
At City & Guilds and ILM, we’re committed to protecting customer data. Our customer privacy notice explains what we collect, how we use it, when we may share it, and how we keep it secure.
We will be rolling out MFA with the plan to finish implementation in 2026. This phased approach will also update platforms that already have a version of MFA in place.