Replacing and amending paper certificates

Paper certificates are our traditional method of recognising learner achievements and are awarded upon successful completion of qualifications, assessments or in-house training programmes.

Customers

If you need to amend or replace one or more learner certificates, please email customersupport@cityandguilds.com and provide the following:

• your centre number
• your order number
• the reason for replacement
• the candidate enrolment number, full name and date of birth
• qualification number and title, including the level

Please note that your application will take up to three weeks to process and there will be a fee. You can find out more about the costs in our UK charges and prices list.

If you are amending a certificate you will also need to request a replacement copy once the amend has been made in order to receive an updated version. 

Learners

If you wish to amend or replace a certificate within one calendar month of the date it was issued, speak to your centre and they can request a replacement or any amendments on your behalf. 

Amending a certificate

If you need to amend a certificate more than one calendar month after issue you will need to submit a request using our online application and payment form.

From the Search Type drop down select Amend details on a Certificate, fill out the learner, qualification and centre details and then upload the following:

• A copy of the original certificate(s)

And then depending on the necessary change a copy of either:

• An in-date passport or driving licence
• Deed poll
• Birth certificate
• Marriage certificate or divorce papers
• An official letter such as a bank statement, pay slip, doctor’s letter etc.

Once you have confirmed the amend to the certificate or certificates you will need to request a replacement copy in order to receive an updated version.

Replacing a certificate

If you need to replace a certificate more than one calendar month after issue you will need to submit a request using our online application and payment form.

From the Search Type drop down select Replacement Certificate and fill out the learner, qualification and centre details.