Driving performance and growth through human-centric skills
The workplace is evolving rapidly. By 2030, nearly 40% of core skills are expected to change. Hybrid work, automation, and AI are transforming the way teams operate and the skills they require. While technical expertise remains essential, it’s no longer enough on its own. To achieve the best results, organisations must also invest in human-centric skills, such as communication, adaptability, and resilience, to achieve maximum impact and optimal outcomes.
10 November 2025
The challenge: Closing the skills gap in today’s workplaces
Employees today deal with tough challenges, like working with colleagues in different places, handling change, and making an impact. Many organisations focus on technical training, but they also need to help people build the human skills that let them use their expertise well.
Technical skills are the base for many jobs, but without strong communication, teamwork, and adaptability, their value is limited. Human skills build on technical knowledge and help people turn their expertise into real results.
A recent Forbes article by Sarah Hernholm points out five human skills that AI cannot replace, such as empathy, ethical judgment, and creativity. She urges education systems to focus on these skills from an early age. The message is clear: these are not just soft skills, but essential survival skills in a world shaped by AI.
The Opportunity: Complement technical skills with human-centric capabilities
What you know matters, but how you put it into action makes the real difference. Human-centric skills are the key to unlocking the full value of technical knowledge. They help employees:
- Communicate clearly across hybrid and remote settings
- Solve problems creatively and influence decisions
- Stay motivated and resilient during change
For instance, a data analyst’s insights only create value when communicated clearly. A project manager’s technical planning achieves results when paired with emotional intelligence and adaptability. When technical and human-centric skills work together, performance and impact increase significantly.
A practical solution: ILM Assured Skills Workshops
ILM Assured Skills Workshops provide a flexible and impactful way to develop these essential skills. Designed for modern workplaces, each workshop complements technical training with practical human-centric development.
Topics include:
- Managing Stress to Build Resilience
- Managing Effective Change
- Coaching Skills
- Navigating Uncertainty
- Influencing Skills
- Managing Hybrid Teams
- Enabling High Performance
- Storytelling for Leaders
- Psychological Safety
- Presentation Skills
Workshops are short, adaptable, and easy to integrate into existing programmes or deliver as standalone modules. They help learners not only understand what to do but also excel in how they do it.
Turn knowledge into impact
Human-centric skills empower employees to thrive, innovate, and drive business success. By embedding these skills alongside technical expertise, training providers and employers can build resilient, high-performing teams ready for the future of work.
Explore ILM Assured Skills Workshops to see how you can enhance learner outcomes and meet the growing demand for human-centric capabilities.
Get started today