Healthcare and Support Services (4223)

Last Updated: 13 Dec 2023
City & Guilds Level 2 Certificate in Healthcare Support Services is recognised by the NHS, Europe's largest employer and based on the latest National Occupational Standards for Health. 

This qualification is for you if you want to progress in a career in healthcare support, in a non‐clinical role.
This qualification is aimed at anyone aged 16 or over, and working in a healthcare setting in a paid or voluntary capacity.
Available to deliver in the following:
  • England
  • Wales – please check QiW website for available funding
  • Scotland
  • Northern Ireland

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form

General Information

What Is Involved In Studying This Course?

This Level 2 Certificate in Healthcare Support Services will equip you with a range of skills and knowledge essential for non‐clinical healthcare work.  You are likely to choose this qualification if you want to work in Healthcare but do not wish to work in a clinical role.

What Careers Can This Lead To?

The qualification will provide you with the practical skills and knowledge enabling you to gain employment or progress in the health sector, working in non clinical roles such as:

  • Receptionist  
  • Assistant/Administrator
  • Caretaker/Maintenance Person  
  • Cleaner  
  • Customer Service personnel
  • Health Records Clerk  
  • Hospital Porter  
  • Kitchen Assistant/Porter  
  • Library Assistant  
  • Personal Assistant (PA)  
  • Records Manager  
  • Security Officer/Manager  
What Is Involved With Delivering This Course?

To deliver this qualification you will need suitably qualified staff to carry out training and assessment.

You will also need suitable facilities to carry out the required training to enable learners to achieve industry standards.

To find all the requirements for assessment and delivery, download the handbook from the centre documents section.

Anyone can take this qualification, but you must make sure all your learners can access the resources they need to complete it.

Level 2

What Careers Can This Lead To?

Level 2 Certificate in Healthcare Support Services (4223-02)
Last Registration Date: 31 Mar 2024 Supportive services: Learning Assistant

Level 2 Certificate in Healthcare Support Services

  • Accreditation No: 501/2124/8 This is a reference number related to UK accreditation framework
  • Type: Technical This is categorisation to help define qualification attributes e.g. type of assessment
  • Credits: 26 Credits are a measure of the size of the qualification
  • Guided Learning Hours: 150 - 232 This is the average contact time a centre would typically commit
  • Total Qualification Time: 260 The total time for the qualification
  • Key Stage: Data unavailable This shows the equivalent Key Stage level.
  • Last Certification: 31/03/2026 This is the last date that a certificate can be issued
  • Qualification fees in the UK: £127.00 Our typical price is the one that is most often paid by a centre for a completed learner. Some prices are made up of multiple charging points so action like taking difference units or specialisms to complete and resitting assessments may mean the cost for some learners differs.

Additional information for centres

Learning Assistant


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Here you can find all documents related to this suite of qualifications.

By clicking on the section headings below, you can access a variety of documents such as the qualification handbooks and assessment materials, Statements of Purpose, and recognition letters from industry and employers.

Some documents may be password protected. Passwords can be retrieved by logging in to and visiting the Administration section of the relevant qualification catalogue page.

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form

Assessment materials