Artificial Intelligence (AI) and Automation Practitioner (9690)

Last Updated: 22 Jul 2026

Product code 9690

Artificial intelligence and automation technologies are transforming the way organisations operate,  creating opportunities to improve productivity, streamline processes and enhance decision-making. The Artificial Intelligence (AI) and Automation Practitioner Apprenticeship helps organisations increase productivity, improve service delivery and build practical capability to identify, design and implement AI-enabled and automated solutions. It also enables workforce adoption, improves organisational performance and ensures the responsible, human-centred deployment of AI and automation  technologies.  

By applying AI and automation to real workplace challenges, apprentices can help organisations  increase productivity, reduce inefficiencies, improve workflows and deliver measurable operational improvements. Aligned to the ST1512 occupational standard, the apprenticeship develops practitioners who can support the safe, responsible and effective adoption of AI and automation across a range of business functions.  

Key facts  
  •  Level 4
  •  ST1512  
  •  9690-11 Level 4 Artificial Intelligence (AI) and Automation Practitioner   
  •  9690-51 Level 4 Artificial Intelligence (AI) and Automation Practitioner (Flex to outsource  internal assessment)  
  • Typical duration: 18 months  
  •  Grades: Pass, Distinction  
Assessment methods:   
  •  Work-based project (internally assessed)  
  •  Professional discussion (externally assessed)  

General information

9690-11 Level 4 Artificial Intelligence (AI) and Automation Practitioner   
9690-51 Level 4 Artificial Intelligence (AI) and Automation Practitioner (Flex to outsource internal   
assessment)  

Who is this apprenticeship aimed at?  
This apprenticeship is suitable for individuals who support digital transformation, operational  improvement and business change activities within their organisation. It is particularly relevant for professionals working in:  
  •  Digital support and operations  
  •  Business improvement and transformation  
  •  Customer service and service delivery  
  •  Human resources
  •  Finance  
  •  Other business functions where AI and automation can improve productivity and efficiency.  
The apprenticeship is designed for those who help organisations identify opportunities for automation, improve processes, implement digital solutions and support colleagues through technological change.  

What will apprentices learn?  
Designed around the ST1512 occupational standard, the apprenticeship develops the knowledge, skills and behaviours required to identify automation opportunities, evaluate AI and automation technologies and support the responsible adoption of digital solutions across the workplace. 
 
Apprentices learn how to:  
  • Analyse business processes and identify opportunities for improvement  
  •  Evaluate and implement AI and automation solutions  
  •  Configure and adapt low-code and no-code tools  
  •  Design, integrate and test digital workflows  
  •  Support stakeholder engagement and workforce adoption  
  •  Measure productivity, efficiency and performance improvements  
  •  Apply principles of governance, transparency, accountability and risk management  
  •  Promote the ethical and responsible use of AI and automation technologies 
Throughout the apprenticeship, learners develop practical experience applying AI and automation to real workplace   

What career can this lead to?  
The Artificial Intelligence (AI) and Automation Practitioner Apprenticeship supports progression within operational, digital and transformation-focused roles and into specialist AI, automation, data and  digital transformation careers.   
Typical job roles include:  
  •  AI Integration Officer  
  •  Automation Enablement Consultant  
  •  Digital Automation Specialist  
  •  Digital Operations Technician  
  •  Process Automation Analyst  
  •  Technology Operations Coordinator  
  •  Digital Productivity Consultant   
The apprenticeship can also provide a progression route into related higher-level occupations and  apprenticeships, including Data Engineer, Data Scientist and AI Data Specialist roles. Apprentices may  also progress into specialist AI, data and digital transformation roles or higher-level apprenticeships. challenges while balancing organisational objectives with ethical, governance and workforce  considerations.

Assessment

How will apprentices demonstrate occupational competence?  
City & Guilds' assessment approach is designed to draw evidence from real-world workplace practice,  enabling apprentices to demonstrate the full breadth of the standard's knowledge, skills and behaviours through meaningful occupational activity. By assessing performance in real workplace contexts, it reduces reliance on simulated assessment scenarios and focuses on evidence generated from real organisational challenges. the approach reflects how AI and automation solutions are identified, implemented and evaluated within professional environments. The combination of a work-based project and professional discussion allows apprentices to demonstrate both the practical application of AI and automation solutions and the professional   judgement required to implement them responsibly. Together, these assessment methods provide  opportunities to evidence technical capability, problem-solving, stakeholder engagement, ethical decision-making and the ability to balance organisational objectives with governance, risk and workforce considerations.  

Evidence can be generated throughout the apprenticeship and applied directly to workplace projects and activities, allowing apprentices to demonstrate competence through real business challenges and  outcomes. This approach supports a holistic assessment of occupational competence, capturing not only what apprentices know, but how effectively they apply their knowledge and skills within their organisation.

City & Guilds 'Flex' assessment option  
City & Guilds provides a flexible assessment option for this standard for providers seeking to  outsource internal assessment components. Providers that opt for the Flex service reduce assessment administration, access specialist assessment expertise, retain control over capacity levels, and benefit from established quality assurance processes.  The apprenticeship assessment handbook (centre requirements section) will show the programme of study (POS) number to register apprentices on for City & Guilds to carry out the internal assessment components of this apprenticeship.  

Work-based project  
The work-based project enables apprentices to demonstrate how AI and automation can deliver tangible organisational value. Using a real workplace challenge, apprentices apply their knowledge and skills to identify opportunities for improvement, implement solutions, evaluate outcomes and evidence productivity, efficiency or service improvements.   

Professional discussion  
The professional discussion enables apprentices to demonstrate how they balanced organisational objectives with ethical, governance, workforce and operational considerations while exercising professional judgement and responsible practice. Apprentices will be asked competency-based questions that allow them to draw on relevant workplace experiences to evidence their knowledge and skills. Together, these assessment methods provide a holistic assessment of occupational competence,   
capturing not only what apprentices know, but how effectively they apply their knowledge and skills to  deliver value within their organisation.   

Apprentices will achieve one of the following grades:
  
  •  Fail  
  •  Pass  
  •  Distinction  
Successful apprentices will be eligible for the apprenticeship certificate issued through the relevant apprenticeship certification process.  

How to register

Approval to deliver   
To deliver this apprenticeship assessment, organisations must be an approved City & Guilds centre.  
If you are not approved as a City & Guilds centre, you can:  
 If you are already approved as a City & Guilds centre, you can:
  • Apply for approval through the Quality Portal in Walled Garden by completing a Qualification   Approval (QAP) form. To have the option of using the Flex assessment add the relevant Flex programme of study (POS) number to your application.  
  •  Apply for the Flex assessment only, to outsource the internal assessment to City & Guilds, go to the Quality Portal in Walled Garden and fill out an EPA-only application form.  
  Request a call back from a member of our team to discuss your needs

Registration of apprentices  
Registration of apprentices takes place in Proficient, our online administration platform.  

Support and resources:  
Centres can access a range of support and resources designed to help deliver and assess the apprenticeship successfully, including:  
  •  Apprenticeship assessment handbook: Including assessment details, timelines, task   specifications and grade weightings.  
  •  Resources in SmartScreen and/or Proficient: Such as, exemplar materials and reports.   
  •  Team support: Quality assurance, and ongoing customer and technical support.  
This helps providers deliver high-quality apprenticeship assessment confidently and consistently. Our specialist teams work closely with providers to support implementation, share best practice and help ensure a positive experience for apprentices and employers. 

There are no documents available.

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form