Professional Housing qualifications qualifications and training courses

Last Updated: 27 Jul 2026

The Level 4 and Level 5 Certificates in Professional Housing Management are designed to develop the knowledge, skills, and behaviours required for effective practice within the modern housing sector. These qualifications support learners at different stages of their career, from those progressing into supervisory roles to experienced practitioners moving into strategic and leadership positions.

These qualifications have been developed in direct response to the forthcoming Competence and Conduct Standard for social housing, which comes into force in October 2026. The new standard sets clear expectations around the skills, knowledge, behaviours and professional qualifications required across the sector, particularly for those in housing management and leadership roles.

The Level 4 Certificate is designed for those moving into or working in supervisory roles, focusing on the day-to-day management of housing services and building strong operational capability.

This qualification focuses on building a strong foundation in housing operations, including tenancy management, customer service, housing policy, and regulatory requirements.

The Level 5 Certificate is aimed at experienced practitioners and managers, with a focus on leading services, driving improvement, and contributing to organisational strategy. This Level 5 qualification builds on this knowledge, exploring more complex and strategic aspects of housing management such as leadership, service improvement, asset management, and organisational performance.

Together, these qualifications reflect current professional and regulatory expectations within the housing sector, supporting high standards of service delivery, ethical practice, and a customer-centred approach.

Our qualifications are designed to support organisations and individuals in meeting the requirements of the Competence and Conduct Standard for social housing, providing a structured pathway to develop the competence, professionalism and ethical conduct needed to deliver high-quality housing services and improve outcomes for residents.

Designed for housing professionals in management and supervisory roles who are responsible for delivering key housing services. This includes Housing Managers overseeing functions such as lettings, tenancy management, income collection, anti-social behaviour (ASB), repairs, customer experience, and asset-related operations.

They are also suitable for managers working within service provider organisations that deliver housing management services on behalf of registered providers, including those operating in outsourced or partnership arrangements.

The qualifications support individuals looking to strengthen their operational and strategic capabilities, enhance service delivery, and progress within professional housing management roles.

Available to deliver in the following:

England

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form.

General Information

What Is Involved In Studying This Course?

At Level 4, assessment is carried out through a portfolio of evidence, allowing learners to demonstrate their ability to apply knowledge and skills in day-to-day housing management practice. This focuses on operational competence and the effective delivery of housing services.

At Level 5, is assessed via a strategic project proposal, requiring learners to apply their knowledge to organisational challenges, demonstrating leadership, critical thinking, and the ability to influence service improvement and strategic direction.

Together, these approaches ensure that assessment is robust, applied, and aligned to professional standards, supporting learners to develop both operational expertise at Level 4 and strategic capability at Level 5.

What Careers Can This Lead To?

These qualifications support progression into senior housing management roles and help meet the professional requirements expected at this level. They also provide a pathway for further development, including progression to the Level 5 Housing Executive qualification.

By completing these qualifications, learners will strengthen their readiness for senior roles across key areas such as tenancy management, income services, community safety, customer service, asset management, and compliance.

The qualifications can support employment or career progression into a range of senior housing management roles, including:

• Housing Services Manager

• Resident Involvement Manager

• Supported Housing Manager

• Lettings Manager

• Property or Housing Manager

These qualifications will provide a pathway for further professional development, including progression to advanced housing and leadership qualifications.

Overall, they equip learners with the skills and confidence to take on greater responsibility and lead high-quality housing services within a complex and evolving sector.

What Is Involved With Delivering This Course?

To deliver these qualifications, centres must have appropriately qualified tutors and assessors with relevant occupational competence and experience in the housing sector. Suitable facilities and resources must also be in place to support effective teaching, learning, and assessment. Full details of these requirements can be found in the qualification handbook.

Assessment is designed to reflect real-world practice and will be carried out through a portfolio of evidence, allowing learners to demonstrate their knowledge and competence over time. This is complemented by work-based and strategic projects, enabling learners to apply their skills to practical scenarios and organisational challenges within the housing sector.

Together, these approaches ensure that delivery is robust, applied, and aligned to professional standards, supporting learners to develop both operational expertise and strategic capability

Level 4

Level 4 Certificate in Professional Housing Management (6730-41)

Last Registration Date: 31 Dec 2029

Level 4 Certificate in Professional Housing Management

Accreditation No: 610/7676/4 This is a reference number related to UK accreditation framework
Type: VRQ This is categorisation to help define qualification attributes e.g. type of assessment
Credits: Data unavailable Credits are a measure of the size of the qualification
Guided Learning Hours: Data unavailable This is the average contact time a centre would typically commit
Total Qualification Time: Data unavailable The total time for the qualification
Key Stage: Data unavailable This shows the equivalent Key Stage level.
Last Certification: 31/12/2030 This is the last date that a certificate can be issued
Qualification fees in the UK: TBC, please speak to your Account Manager for further information Our typical price is the one that is most often paid by a centre for a completed learner. Some prices are made up of multiple charging points so action like taking difference units or specialisms to complete and resitting assessments may mean the cost for some learners differs. VAT may apply depending on your funding status and VAT registration.

There are no documents available.

Interested in delivering this qualification?

Find out more about how to become an approved City & Guilds centre or fill out our online customer application form.

Professional Housing qualifications (6730)